Xpertise Recruitment
Information Technology Administrator
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IT Administrator
Location: Castle Donington (5 days per week in the office)
Salary: 35-40K
About the Role
To provide reliable, day-to-day IT support across the business, ensuring systems, devices, and users operate efficiently. The role will support the IT Manager by handling operational IT tasks and contributing to system stability and performance.
Key Responsibilities
- Provide 1st and 2nd line IT support to all users
- Manage and resolve IT support tickets within agreed SLAs
- Administer core systems including:
- Microsoft 365
- Active Directory / Entra ID
- Email, file storage, and user access
- Provision and maintain:
- Laptops, desktops, mobile devices
- User accounts and permissions
- Support network infrastructure (Wi-Fi, printers, connectivity)
- Assist with IT projects and system implementations
- Monitor system performance and escalate issues where needed
- Maintain IT documentation and asset registers
- Ensure adherence to security policies and best practice
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Key Skills & Experience
Essential
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- Experience in IT support or similar role
- Good knowledge of:
- Windows OS
- Microsoft 365
- Hardware troubleshooting
- Strong problem-solving skills
- Excellent communication and customer service
Desirable
- Experience with networking fundamentals
- Exposure to ERP systems (e.g. Business Central)
- IT certifications (e.g. CompTIA, Microsoft)
- Power BI
Success Measures
- Reduced ticket resolution times
- High user satisfaction
- Minimal downtime / disruption
- Accurate documentation and asset control
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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