How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Information Technology Engineer
🌍 About Klyk
At Klyk, we are building the world’s first AI-Enabled IT Operating System for modern, high-growth businesses. Our mission is simple yet radical: to remove both friction and waste from IT operations entirely, keeping growing teams in their creative flow—while keeping electronic waste out of landfills. 🌱
Packaged into a powerful, scalable SaaS stack natively inside Slack and MS Teams, we automate and resolve employee IT issues instantly, right where their teams work. At the same time, we seamlessly manage the physical world: from refurbishing premium hardware to tracking assets end-to-end, enforcing enterprise-grade zero-trust cybersecurity, and enforcing compliance.
We’re a Certified B Corp, trusted by some of the UK’s most impactful and dynamic organisations—B Lab UK, Wild, THIS, SURI, Bloom & Wild, OLIO, Oddbox, and Field Energy. With our AI service desk app in Beta and pilot customers ready to deploy, we’re scaling our sustainable, automation-powered ecosystem. 🚀
But what truly drives us is a deeply human mission—eradicate digital poverty. We believe every young person deserves access to technology, yet millions remain locked out of the digital world. Every hardware cycle our platform manages sustains the delivery of that access: we refurbish, repurpose, and donate high-performance devices to children living below the digital poverty line. Join Klyk, and you’ll be helping bridge the divide—one device at a time. ✨
**The Role — IT Engineer
We’re hiring an experienced 2nd Line IT Engineer who thrives on delivering exceptional support while driving impact and innovation.
In this role, you’ll work alongside AI to resolve the complex escalations no machine can handle: root-cause analysis, ongoing issue resolution, and securing clients’ IT setups. You’ll support Microsoft and Google environments, spanning MacBooks and Windows, while championing best-in-class cybersecurity—guiding clients, implementing protections, and ensuring their systems remain resilient against evolving threats.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
With a strong attention to detail, proactive customer mindset, and eagerness to learn, you’ll excel in fast-paced, high-stakes environments. Flexible shifts between 7am–7pm mean you set your own focus time—ideal if you thrive when your mission drives momentum.
Location: Our London, Acton HQ (with a hybrid working model). Start date: ASAP.
🛠 What You’ll Do
Problem Solve
- Take ownership of 2nd and 3rd-line support, troubleshooting AI/first-line escalations
- Conduct root-cause analysis to eliminate recurring issues
- Use RMM tools to monitor device software/hardware and automate ticket resolution
Care for Our Customers
- Mentor customers with proactive solutions, uplifting and improving services
- Deliver frictionless support: full ownership from request to close-out, with follow-ups
- Monitor and triage security alerts, remaining vigilant against threats
Service Support
- Identify and track phishing/spam via email security protocols
- Oversee Klyk’s services: endpoint security, cloud backups, and asset management
Build and Maintain
- Assemble laptops for new employees and facilitate user onboarding
- Author and curate documentation for configurations and workflows
✅ Ideal Candidate Checklist
You could be a fantastic fit if you have:
- 3+ years’ IT support experience (MSP or in-house)
- Expertise in troubleshooting MacBooks and Windows OS
- Hands-on cybersecurity experience, including:
- Administering email and endpoint security tools
- Proficiency in managing:
- Microsoft 365 (user/group admin, configurations)
- Google Workspace
- Experience with MDM solutions like:
- Microsoft Intune,
- Jamf for Mac *
- Knowledge of ticketing platforms like HALO (or Autotask)
- Familiarity with RMM (DattoRMM) for software/hardware monitoring
- Comfort with automation—light scripting to define system components or automations is a plus
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And these soft skills:
- Ownership mindset: tickets from help request → closed resolution
- Strong commitment to hitting service-level agreements (SLAs)
- Ability to work independently or collaboratively
- Initiative and adaptability in fast-paced environments
- Polished communication to guide end-customers via video calls
- Passion for upskilling: excited by tech and cybersecurity growth
💚 Why Join Klyk?
Impact Beyond Code
🌱 Solving digital poverty: Zero liquidated devices. Zero cybersecurity risks. Every machine upcycledという意味は「使用済みの機器ゼロ、サイバーセキュリティリスクゼロ、全ての機器がリサイクルされる」ということであり、ストーリー性が強くなります。
- Build the next-gen IT ecosystem—sustainable, transparently impactful, learned & strong
- AI-driven evolution: Tackle groundless tickets while shaping products that scale effortlessly
- Autonomous agility: Work closely with Ali (CPTO) and the co-founders, with direct influence from day one
- Lifelong learner: A rotation of strategic insight (product, ops, AI), exposure to the mechanics of a fast-growing tech business
- Values-aligned team: Flexibility, fun, fairness, and impact. As a B Corp, that work has environmental tone and purpose — every choice helps build longer-lasting, less wasteful systems.
Hear the potential thrills? The details perfect candidates haven’t needed to match exactly. We’ll watch how you bring tech, mission, and urgency together.
If you participate to build or scale something scrappy yet transformational, let’s hike.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location