MOURI Tech
Information Technology Engineer
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Job Opportunity: IT Engineer - Smart Hand Support
About the Role
We have a job opportunity for an IT Engineer - Smart Hand Support with our client for a long-term contract. Please send your resume to sunilg.in@mouritech.com.
Smart Hands Tech London / Brighton
Requirements
- Candidates must be open to traveling to both locations (either 3 days in London / 2 in Brighton, or vice versa, depending on business needs).
- Candidate must have experience with both Windows and Mac.
Must Have Skills
- 3-5 years of experience in a Helpdesk/Desktop support position.
- Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
- Experience in troubleshooting/support with Google Workspace, Office 365, EntraID, Zoom, and Slack.
- Familiarity with video and audio conference room solutions using Zoom.
- Meraki Networking troubleshooting skills.
- Knowledge of ticketing systems and general support processes/procedures.
- Strong customer service experience.
- Strong verbal and written communication skills.
- Strong multi-tasking skills.
- Strong critical thinking abilities.
- Onboarding and offboarding employees with hardware and software needs.
- Relevant certifications such as CompTIA A+, Network+, or ITIL are a plus.
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Nice-to-Have Skills
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- Providing in-office support across the organization and being the first contact relationship with IT.
- Providing IT training to new and existing employees.
- Recommending improvements to support the organization.
- Documenting support issues and resolutions.
- Understand and support all of Momentum and its portfolio company’s hardware, software, and network services.
- Manage day-to-day IT support responsibilities.
Industry
IT Services and IT Consulting
Employment Type
Contract
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