Computeam
Information Technology Field Technician
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Computeam
Computeam is a fast-growing education technology provider, delivering managed IT services to 500+ schools and multi-academy trusts across the UK. Our mission is to improve education outcomes through technology. We’ve grown 35% year on year for the past two years and are recognised as a world-class employer by the Best Companies Index. We’re now looking for a driven individual to support hundreds of schools across the UK.
Role fundamentals - What you’ll do:
- On site IT support at one of our client sites
- Monitor service board and progress accordingly.
- Reactive site visits at client sites when necessary to help resolve issues.
- Maintain clear communication to the team and clients.
- Assisting account managers by responding to queries regarding sites.
- Keep internal documentation up to date to assist team learning.
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What you’ll need to succeed:
- Demonstrable experience in a relevant field.
- Certification: Relevant certification in Networking (e.g. CCNA) and/or Microsoft.
- Hands-on working knowledge of firewalls, HP Aruba switches.
- Current network troubleshooting skills, including 'working knowledge' of LAN & WAN technologies.
- Windows Active Directory, including Microsoft Office 365 suite and Azure Active Directory.
- Some VMware and Microsoft Hyper V Clustering experience would be beneficial.
- Some experience in recent Microsoft Server builds.
Our values:
- Passion – truly engage with our aim and use that to provide the best service you can in your role
- Purpose – make your actions purposeful and positive
- People – collaborate with the team to support and develop on a peer to peer basis
- Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education
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Just some of our Company Benefits include:
- Annual Profit Share scheme (after 12 months)
- Employer Pension Contributions
- Employee Assistance Plan
- Laptop and Mobile Phone
- Holiday entitlement starting at 22 days increasing with length of service
- Additional Birthday leave and Holiday buy and sell
- Volunteer leave
- Company Carbon footprint offset with Ecologi
- Cycle to work scheme
- Salary sacrifice EV car scheme
- Company events & charity fundraising opportunities
- Funded professional training and access to our inhouse training platform
What are the hours and working patterns?
- 40 hours a week between 8am – 5.30pm, Monday – Friday
- Predominantly located within one school, some work from home, visits to the regional Head Office
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