Eurolaser Technologies Ltd
Information Technology Help Desk Technician
Montrose
Posted 1 day ago
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Job Title: Desktop Support Engineer (Freelance)
Location
Montrose, Cobden Street, Montrose, Angus, DD10 8EA, UK
Contract Duration
1 Year
Work Schedule
Mondays-Fridays
Contract Type
Independent contract
Language Requirement
Fluent in English
JOB DESCRIPTION
- Experienced in Desktop Laptop, troubleshooting
- Experienced in installation, configuration and OS troubleshooting
- Experienced in Asset Management
- Should have experience in application support
- Knowledge on iPhone configuration
- Should have exposure to basic network troubleshooting
- Exposure and understanding of ticketing tool
- Understanding of ticketing process incident/service requests
- Understanding of SLA and meeting targets
- Understanding of Service desk process of logging tickets and allocation
- Understanding of Asset/inventory record process, System & Peripherals movements etc
- Understanding to coordinate with vendors/principles
- Understanding of client management, user response (email/verbal)
- Managing SLAs for its respective sites
- Hands-on experience on ticketing application
- Knowledge of Hardware asset management
- Working on incidents and requests, troubleshooting hardware and software issue
- Experience to Installation and configure operating systems, applications and software/driver updates
- Experience on remote assistance in PC set up, upgrades, troubleshooting
- Hands-on experience on Microsoft excel
- Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites
- Keeping required documents handy and updated
- Escorting third party engineers at site
- Smart hand request/Hands and feet support for network/printer/firewall activities etc
- Packing and unboxing laptops
- Quality Assurance Testing of laptops
- Move equipment between Hub/tech Hub, Goods in and Loading Bay
- Disposing equipment
- Liaising with site facilities for maintenance of the Hub/tech Hub area
- Monthly/weekly Inventory audit
- Placing Hardware/accessories orders and managing Threshold stock
- Handling Customer service support
- Deskside Support calls
- Receiving equipment from clients and updating stockroom
- Managing stockroom
- Should have worked in Manufacturing & Production line support from IT Perspective
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Soft Skills
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- Excellent communication and conversation skills
- Should have a great customer handling skills
- Able to handle unforeseen situations
- Can drive HCL’s value and its methodology
Other Skills / Experience
- Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site
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Skills
Desktop Support
Troubleshooting
Installation
Configuration
OS Troubleshooting
Asset Management
Application Support
Network Troubleshooting
Ticketing Tools
Client Management
Customer Service
Microsoft Excel
Inventory Management
Quality Assurance Testing
Remote Assistance
Hardware Management