Talensa Partners
Information Technology Operations Manager
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Information Technology Operations Manager
IT Operations Manager
International Recruitment Business – London Salary: £70,000 – £80,000 + bonus and benefits
Core Focus
- IT Ops Services
- Hardware & Cloud & Platform configuration
- Information Security (InfoSec)
- Microsoft Stack
- Compliance & Data Protection
- Microsoft CoPilot & AI Strategy
The Opportunity
Join a fast-growing, dynamic international business and become a key member of a technology team with real day-to-day business impact, supporting both internal employees and customers.
This is a hands-on technical role, reporting directly to the CIO, where you will:
- Take full responsibility for IT Operations, including service desk, walk-ups, InfoSec maturity, Data Privacy, and all associated day-to-day tasks.
- Support or drive the build and delivery of our Microsoft CoPilot and AI strategy.
- Work closely with vendors and key stakeholders to ensure smooth project delivery and IT service uptime.
- Not only deliver exceptional IT operations but also shape the strategic direction of IT—embedding new technologies to optimise business operations and sales delivery.
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Future Progression: This role has the potential for progression to Head of IT for the right candidate.
Essential Skills & Experience
You must have 5+ years of experience in a similar IT Ops or business systems role, ideally within:
- A Sales, Recruitment, or High-touch services environment (e.g., Hospitality, Travel, B2B or professional services), preferably with international scope.
Core Technical & Operational Requirements: ✔ Strong Service Desk / Operational background with a technical hands-on approach ✔ Extensive experience with Microsoft 365 stack (including Windows Endpoints) ✔ Proven experience running IT Operations in fast-growing international businesses ✔ Accountability for InfoSec and Data Protection responsibilities ✔ Preferred qualifications: Degree (especially business or technology-related) ✔ Desired certifications:
- ITIL v3 or v4 (deferred)
- Microsoft technical certifications (desired)
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Competencies & Skills
- Passion for technology and a commitment to delivering world-class IT services
- Strong business awareness, analytical, and problem-solving skills
- Excellent planning and interpersonal abilities
- High personal standards and goal-oriented
- Ability to handle and prioritise multiple projects simultaneously
Why Apply?
This is a great role with a great boss and company—ideal for someone with a passion for IT who wants to make a mark and impact the business positively.
If this sounds like you, send your CV—or feel free to contact [Michael Warren, Talensa Partners](mailto:Michael Warren) directly to ensure your profile receives the right attention.
michaelwarren | Talensa Partners
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