TPP Recruitment
Information Technology Operations Manager
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Looking for a varied, hands-on role where you can shape both IT and operations?
Job role: IT & Operations Manager
Location: Surrey, South East England (onsite)
Hours: 35 hours, Monday–Friday
Salary: Up to £40,000 + excellent benefits
Contract: Permanent
This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation.
We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit.
The role:
This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety.
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Key responsibilities
- Lead IT operations alongside the external MSP, including service levels, escalations and performance management
- Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management
- Oversee contracts, suppliers, renewals and cost control across operational services
- Support the running of 8 offices and properties, including leases, maintenance, security and office moves, working closely with external third parties
- Manage a fleet of 80 vehicles, including compliance, renewals and line management of the Fleet Administrator
- Support key business projects including systems replacement, office moves and fleet renewal
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About you
- IT Management experience in a similar role within charity, education or the public sector
- Strong hands-on IT experience, ideally within a Microsoft 365 environment
- Experience managing or working with an MSP and holding them to account on service delivery
- Confident managing suppliers, contracts and budgets
- Strong Excel and numerical skills
- Organised, proactive and comfortable juggling a varied workload
- Able to balance technical IT work with broader operational responsibilities
This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose.
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