Air IT Group
Information Technology Project Coordinator
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Information Technology Project Coordinator
Voice & Connectivity Project Co-Ordinator
- Location: Nottingham (Hybrid)
- Contract Length: 6 months
- Reports to: Voice & Connectivity Team Leader
About the Role
We’re looking for a highly organised and proactive Voice & Connectivity Project Co-Ordinator to join our team at Air IT.
In this role, you’ll play a key part in delivering connectivity and communication projects for our customers—ensuring everything runs smoothly from initiation through to completion. Working closely with project managers, suppliers, internal teams, and clients, you’ll help deliver high-quality broadband, leased line and hosted voice solutions, while providing an exceptional customer experience throughout.
This is a fantastic opportunity for someone who enjoys:
- Managing multiple moving parts
- Thriving in a fast-paced environment
- Delivering outstanding service
Key Responsibilities
-
Coordinates and manages connectivity and voice projects, including:
- FTTP
- Leased lines
- Hosted voice
- Cease and regrade orders
-
Reviews and accepts new project handovers, ensuring smooth transitions into delivery
-
Ensures:
- Project objectives, timelines and responsibilities are clearly understood
- Alignment across all stakeholders
-
Keeps customers informed at every stage, including:
- Progress updates
- Changes
- Planned outages
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Supports the resolution of customer queries and issues quickly and efficiently
-
Works collaboratively with colleagues to:
- Maintain service standards
- Ensure continuity of service
-
Identifies opportunities to upsell and cross-sell additional services where appropriate
-
Liaises with the Voice & Connectivity Team Leader to:
- Escalate project issues
- Resolve project issues
-
Ensures compliance with Air IT’s:
- Information Security Management System (ISMS)
- Relevant policies
Required Skills & Experience
Essential
- Previous experience in a Project Co-ordinator role
- Strong organisational skills
- Ability to manage multiple projects simultaneously
- Excellent communication skills
- Ability to engage stakeholders at all levels
- High attention to detail
- Strong administrative capability
- Process-driven mindset
- Focus on identifying improvements
- Strong problem-solving skills
- Proficiency in:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Good business awareness
- Commercial understanding
Desirable
- Experience within IT or communications environments
- Familiarity with ConnectWise
Life at Air IT Group – Perks That Matter
- 25 days’ annual leave, plus a celebration day
- Enhanced family leave policies
- Holiday purchase scheme
- Paid volunteering days
- EV car scheme
- Air Perks employee discount platform
- Eye care support
- Virtual GP access
- Technology vouchers
- Cycle to Work scheme
- Employee Assistance Programme
- Salary sacrifice pension
- Group life assurance
- Group income protection
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Additional Benefits That Make a Difference
- Hybrid working
- Ongoing learning & development
- Social events, competitions & incentives
- Discount & cashback schemes
Equal Opportunities
Air IT is an equal opportunities employer. We’re committed to creating:
- An inclusive, diverse and supportive workplace
- An environment where everyone can thrive
If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
No Agencies Disclaimer: Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies:
- Do not contact us
- Do not submit unsolicited CVs (these will not be considered and no fees will be payable)
If we require agency support, we will reach out to our selected partners directly.
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