KDR Talent Solutions
Information Technology Service Desk Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Information Technology Service Desk Manager
IT Service Ops Manager
Manchester (Hybrid – 3 days in office) £60,000 – £70,000 + 15% Bonus
We are partnering with a high-growth, technology-led organisation to appoint an experienced IT Service Ops Manager to lead and evolve their global service operations capability.
This is a highly visible leadership role, responsible for ensuring the delivery of a first-class IT service across a global user base, while driving continuous improvement, operational excellence, and long-term service strategy.
The Role
Reporting into the IT Director, you’ll take end-to-end ownership of IT Service Operations, overseeing both day-to-day service delivery and the strategic development of service capabilities. You will lead a service-focused team and act as a key interface between technology and the wider business, ensuring that IT services are aligned to organisational needs and delivered to a consistently high standard.
Key Responsibilities
- Own and manage the delivery of IT Service Operations across the business
- Define, implement, and maintain ITSM and IT security policies and processes
- Develop and report on IT service KPIs, driving data-led improvements
- Lead incident, problem, and change management processes
- Conduct root cause analysis and proactive trend analysis to reduce incidents
- Oversee IT disaster recovery and business continuity planning
- Ensure smooth onboarding of new/upgraded services with appropriate documentation and early-life support
- Manage End User Computing (EUC), including hardware refresh programmes
- Own software licensing and vendor/supplier relationships
- Support IT procurement activities
- Contribute to IT roadmap planning and project delivery
- Act as a trusted business partner across senior stakeholders, translating technical concepts into business impact
- Drive a culture of continuous service improvement and high-quality customer service
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We’re looking for a strong service leader with a blend of technical knowledge, operational excellence, and stakeholder engagement skills. You’ll bring:
- Proven experience leading IT Service Operations within a global or multi-site environment
- Strong leadership capability, with experience managing and developing technical teams
- Deep understanding of ITSM frameworks (Incident, Problem, Change, CMDB, etc.)
- Experience driving service improvement through data, metrics, and reporting
- Strong stakeholder management skills, with the ability to communicate across technical and non-technical audiences
- Knowledge of:
- Network security, WAN/LAN technologies
- Microsoft environments (Active Directory, Azure)
- EUC and Windows domain administration
- Data governance and GDPR principles
- A proactive, hands-on mindset with the ability to prioritise in a fast-paced environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Apply?
This is an excellent opportunity to step into a senior operational leadership role where you can shape and influence IT service delivery on a global scale. You’ll have the autonomy to drive improvements, implement best practices, and make a tangible impact on business performance.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills