Vyta
Information Technology Support
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Company Info
Vyta is an award-winning market leader in IT Asset Disposition (ITAD) and IT Asset Lifecycle. Our secure, sustainable, and compliant solutions make it easier for organisations to deliver impact at every stage of their IT lifecycle. We operate across the UK, Ireland, and Europe and also deliver ITAD globally through our network of service providers.
Our vision is to be the global leader in secure ITAD and lifecycle management in a net-zero world. We are committed to sustainability and are looking for a strategic leader who shares this vision and can help us achieve it. Vyta has experienced accelerated growth in recent years, and we have ambitious yet achievable goals to continue this trajectory as we expand our geographical reach and service offerings.
We live by our values and are proud of our positive, hard-working, collaborative and adaptable culture. As a team, we are focused on shaping sustainable futures for our people, customers, communities and planet.
The Role
We are looking for an experienced IT Support professional to provide technical support and administration across our multi-site business.
The successful candidate will support colleagues and customers, maintain secure and reliable IT systems, administer user accounts, and deploy hardware and software. You will be detail-oriented, organised and proactive, with the ability to provide effective technical support across multiple Vyta locations.
Key Responsibilities
- End-user Support
- Provide first-line technical support for hardware, software and network issues.
- Install, configure and maintain desktops, laptops and peripherals.
- Provide remote and on-site support across Vyta locations.
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IT Administration
- Administer user accounts, permissions and access controls.
- Support Microsoft 365, Active Directory, Microsoft Entra ID and endpoint management systems.
- Maintain operating system images and application deployment tools.
- Complete employee onboarding and offboarding activities.
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Security & Compliance
- Maintain endpoint security systems and ensure devices receive appropriate updates.
- Work in accordance with ISO 27001, Cyber Essentials Plus and company policies.
- Identify and report security risks and incidents appropriately.
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Projects & Asset Management
- Support IT projects and system implementations.
- Manage IT equipment stock, provisioning and lifecycle activities.
The above is not exhaustive and the postholder may be expected to undertake different duties, in line with business needs.
What We Are Looking For
Essential
- A minimum of two years’ experience in an IT support role or an equivalent Level 3 IT qualification.
- Experience supporting Microsoft Windows, Microsoft 365 and Active Directory or Microsoft Entra ID.
- Experience using an IT service desk or ticketing system.
- Excellent troubleshooting, communication and customer service skills.
- Ability to work independently and provide support across multiple sites.
- Must be able to work from our Newtownabbey HQ.
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Desirable
- Relevant Microsoft accreditations or IT-based qualifications.
- Experience with Microsoft Intune, Windows Autopilot or other endpoint management systems.
- Knowledge of ISO 27001 and Cyber Essentials Plus.
- A full UK driving licence.
What We Can Offer You
- Excellent work/life balance initiatives - Only work one in four Fridays!
- A competitive salary (range dependent on experience)
- Opportunities to get involved in charity and volunteering initiatives
- Health benefits – cash back plan
- Death in service
- A positive people-centred culture
- Free onsite parking
- Benefits may vary depending on length of service and role
Conditions of Employment
- Right to Work in the UK and EU with a valid passport
- Satisfactory security clearance in line with the job role. The successful candidate may require an Access NI Check and staff vetting
- Evidence of qualifications as required within the job role
- Satisfactory references, with one being from your most recent employer
- Satisfactory Health Declaration
Recruitment Notice
To protect candidates, please apply for Vyta vacancies only through this careers page, our verified LinkedIn page or authorised recruitment partners. If you see a Vyta vacancy advertised elsewhere and are unsure whether it is genuine, please contact us before submitting your application.
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