Eurobase People
Information Technology Support Analyst
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Role details:
Must be based in/around Plymouth
£19.33 per hour (Umbrella)
Full clean manual driving licence required, Must have SC clearance/or be able to gain this
Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc)
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Essentials:
- Must have SC clearance/or be able to gain this
- UK National with a UK passport
- Must join the OOH rota and standby
- Must have a full clean driving licence
- 2 year+ experience in a PC field service environment or PC field Workshop environment
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
- Accredited or willing to go through HP & Dell - Desktop and Laptop training
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Must be based in/around Plymouth
£19.33 per hour (Umbrella)
Full clean manual driving licence required, Must have SC clearance/or be able to gain this
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