MARS Recruitment
Information Technology Support Analyst
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IT Support Analyst | 2nd Line | Abingdon - Onsite (1 day remote) | 3 Month Temp Contract | £220 - £245 per day
MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.
The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role.
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Our client is looking for an IT Support Analyst with the following skills:
- 1st/2nd Line internal IT Support experience
- An understanding of user account management within a Microsoft environment
- An understanding of Office 365 Administration
- Experience in or awareness of ITIL
- Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment
- Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc)
- Experience in or awareness of supporting cloud technologies
- Experience in or awareness of mobile device technologies
- Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900
This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm.
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If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
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