DGH Recruitment
Information Technology Support Analyst
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IT Support Analyst
A fantastic opportunity has arisen for an IT Support Analyst to join our London-based law firm on a permanent basis.
IT Support Analyst
Summary:
The IT Support Analyst will work within the Service Desk Team to ensure that a consistent and professional level of support is provided, including monitoring the unassigned and individual team member queues.
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Key Responsibilities:
- Provide advanced technical knowledge and support the most complex and challenging customer queries and requests
- Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
- Mentor and train Service Desk staff
- Work with co-workers to increase knowledge across the Global Service Desk team
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Attributes/Skills:
- Experience of working on a busy and demanding legal Service Desk supporting a large customer base
- Experience working on a Tech Bar is highly desirable
- Experience of logging tickets in ITSM call logging software
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