Chroma Recruitment
Information Technology Support Analyst
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Chroma is working with a major organisation to find an IT Support Analyst for their Leeds office — perfect for someone who loves solving problems without being stuck in a heavily hands-on role.
You’ll be the first point of contact for global users, tackling hardware, software and network queries with a calm, confident approach and a knack for getting to the root of an issue quickly.
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- Handle calls and emails
- Log tickets accurately
- Provide first- and second-line support across Windows, Microsoft 365, telephony, mobile devices and remote access tools
- Get involved in projects
- Test new software
- Help shape user-friendly documentation
- Some travel may pop up now and then
Shifts rotate between 6–2, 8–4 and 10–6, so you’ll need to be comfortable with a varied pattern.
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If you’ve got solid IT support experience, strong communication skills and a customer-focused mindset, this role offers a lively, supportive environment where you can grow and make a real impact.
The organisation welcomes applicants from all backgrounds and is committed to an inclusive recruitment process with adjustments available for anyone who needs them.
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