TSL
Information Technology Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Purpose
The primary responsibilities of the IT Support Engineer will be to resolve end user issues efficiently and effectively, maintaining a friendly, approachable, and professional demeanour. As an IT Support Engineer at TSL, you will play a crucial role in ensuring the smooth operation of our IT support function. This position is a blend of traditional IT Service Desk responsibilities and Desktop Support, providing comprehensive technical assistance to our employees.
Team Summary
Join a dynamic organisation where growth and positive change are constant, becoming a valued member of our collaborative IT team. In this dynamic environment, you'll have the opportunity to expand your skills and knowledge while contributing to the organisation’s technical success. You will collaborate with and report to the Senior Support Engineer to align with team objectives and ensure effective IT service delivery.
Main Duties and Responsibilities
IT Service Desk Support
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Respond to and resolve IT Service Desk tickets in a timely manner.
- Provide first-line support for hardware, software, and network issues.
- Assist with user account management, including password resets and access permissions.
- Document and track issues using our ticketing system.
Desktop Support
- Install, configure, and maintain desktop hardware and software.
- Troubleshoot and resolve desktop-related issues, including performance problems and application errors.
- Perform regular maintenance and updates to ensure optimal performance.
- Support remote users with VPN and remote desktop solutions.
General IT Support
- Assist with the setup and maintenance of IT equipment, including printers, scanners, and mobile devices.
- Collaborate with other IT team members to implement and improve IT policies and procedures.
- Provide training and guidance to employees on IT best practices and security protocols.
- Participate in IT projects and initiatives as needed.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Competencies
- Adaptability and initiative
- Changing and improving
- Managing a quality service
- Energy and drive to deliver at pace
Desirable Skills and Experience
- At least 2-3 years of experience in IT support, preferably in a Service Desk or Desktop Support role.
- Experience in troubleshooting and resolving hardware, software, and network issues.
- Experience with IT service management tools and ticketing systems.
- Hands-on experience in installing, configuring, and maintaining desktop hardware and software.
- Experience in supporting remote users with VPN and remote desktop solutions.
- Excellent people and customer service skills
- Fluency in English (written and spoken)
- Knowledge Base Documentation.
- Experience in providing first-line support and managing user accounts, including password resets and access permissions.
- Ability to provide training and guidance to employees on IT best practices and security protocols.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills