Aston University
Information Technology Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Aston University is one of the UK’s leading universities for business and the professions, with a long-standing reputation for practical, career-focused education. Founded in 1895 and awarded university status in 1966, it combines a strong heritage with a modern, innovative outlook. The university is internationally recognised as research-led, delivering impactful research that informs teaching and practice. Aston is known for world-class teaching quality and strong partnerships with industry, government, and commerce, offering staff a dynamic, collaborative environment.
Role Description
The Information Technology Support Engineer is a full-time, on-site role based at Aston University’s campus in Birmingham. The role involves providing front-line technical support to staff and students, including diagnosing and resolving hardware, software, and network issues. Daily tasks include:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Responding to help desk tickets
- Managing user accounts and access rights
- Supporting classroom and office IT equipment
- Assisting with system updates and maintenance
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The engineer will collaborate with other IT team members on system administration tasks, document solutions and procedures, and contribute to continuous improvement of IT services and user experience.
Qualifications
- Technical Support and Help Desk Support skills, including experience handling user queries and incident resolution.
- Information Technology and System Administration skills for managing user accounts, devices, and core IT services.
- Advanced Troubleshooting skills for diagnosing and resolving hardware, software, and connectivity issues efficiently.
- Effective communication and customer service skills to support a diverse community of staff and students.
- Relevant experience in an IT support environment, ideally within education or large organizations, and familiarity with common operating systems and productivity tools.
- Relevant professional certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) or an equivalent combination of education and experience.
- Ability to work on-site in Birmingham, manage priorities, follow documented procedures, and contribute to team-based projects.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills