Prism Digital
Information Technology Support Engineer
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IT Support Engineer | Google Workspace, Entra ID, Intune | Newly Standalone Consumer Platform Used by Millions
Salary: £45,000 - £50,000
Location: Hybrid, 3 days a week in the office (Central London)
Experience Required: 2-3 years' IT support experience
About the Role
Two weeks ago, this business split away from a much larger group to become its own standalone company, with its own IT function to build from the ground up. It's a consumer platform used by millions of people every month.
You'd be joining as IT Support Engineer, sitting just above first line and not quite second: day to day tickets, laptop hardware, access requests, and hands-on ownership of Google Workspace and Entra ID across a 500 to 750 person business finding its feet as its own entity. It's not a heads-down desk job either. This team goes for a beer, runs quarterly socials (F1 simulator days, cricket, clay pigeon shooting), and wants someone who'll turn up to that as readily as they turn up to the ticket queue.
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What They're Looking For (Non-Negotiables):
- Google Workspace (Gmail, Drive, Meet) - hands-on, not just used personally
- Entra ID (Azure AD/SSO) - managing users and groups
- Microsoft Intune - device fleet management
- macOS and Windows 10/11 - comfortable with hands-on hardware break-fix
- 2-3 years' IT support experience, above first line
What You'll Work With:
- Slack
- Zoom
- Freshservice (ITSM ticketing)
- Jira
- Office 365, run alongside Google Workspace
Nice to Haves:
- n8n or similar workflow automation tools
- Claude or other AI tools used to cut down manual ticket work
- Experience in a business mid-restructure or carve-out
Why Join / Projects:
This isn't a support desk that's been running the same way for a decade. The business only became standalone a fortnight ago, so the IT function is being built rather than maintained, and there's genuine room to bring in automation and AI tooling to cut the grunt work rather than just clear tickets faster. The hiring manager wants gumption: someone who looks for a better way of doing something rather than waiting to be told. You'd also get real exposure to access management and executive support across a business that's actively buying and selling other companies, work that's rarely handed to someone this early in their career.
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Employee Benefits:
- Bonus paid in April, based on business performance
- Free breakfast daily
- Early finish (4pm) June to September
- 25 Days Holidays + extra 3 days off at Christmas, plus half day Christmas Eve
- Full benefits package available on request
They're moving on this one, and there's already interest from other candidates, so worth getting in touch soon if it's of interest.
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