Beryl Technologies
Information Technology Support Engineer
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Company Description
Beryl Technologies provides global servicing and network optimization solutions through an approved partner program that covers more than 150 countries. The company delivers comprehensive break-fix support for servers, networks, storage, and deskside environments, along with individually tailored service contracts. Beryl Technologies also offers a wide range of engineering resources, including multi-lingual field and depot engineers who support diverse infrastructure needs. Its professional services span IMAC, rollouts, relocations, IT asset disposition, reverse logistics, and OEM repair and maintenance. The team is described as visionary, purposeful, diligent, highly motivated, and trustworthy, offering a dynamic environment for technology professionals.
Role Description
The Information Technology Support Engineer is a volunteer, on-site role based in Lancaster. This role is responsible for providing frontline technical support to users, including diagnosing and resolving hardware, software, and network issues. The engineer will manage help desk requests, escalate complex problems as needed, and ensure timely resolution of incidents and service requests.
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Day-to-day tasks include:
- Performing basic system administration
- Monitoring system performance
- Assisting with workstation and peripheral setups
- Supporting routine maintenance activities
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The role also involves documenting issues and solutions, collaborating with other engineers, and contributing to continuous improvement of IT processes and user experience.
Qualifications
- Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues and managing incident tickets.
- Candidates should possess solid Information Technology and System Administration skills for supporting hardware, software, and network environments.
- Candidates should possess proven Troubleshooting skills for diagnosing and addressing complex technical problems efficiently.
- Candidates should possess clear written and verbal communication skills and the ability to explain technical concepts to non-technical users.
- Candidates should possess strong customer-service orientation, patience, and a collaborative approach to working within diverse teams.
- Relevant certifications (e.g., CompTIA A+, Network+, or similar) and prior experience in IT support environments are beneficial.
- Ability to work on-site in Lancaster, manage multiple tasks, and follow established security and compliance procedures is required.
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