The ONE Group Ltd
Information Technology Support Engineer
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IT Support Engineer (with AV)
Cambridge (Onsite) £34k-£37k
This is a hands-on IT Support and Audio Visual role within the heart of Cambridge for one of our longstanding clients. You’ll play a key role in ensuring employees have a seamless technology experience, supporting everything from everyday IT issues to the delivery and maintenance of high-quality AV solutions across the business.
You’ll be highly visible across the organisation, supporting a mixed user base and working closely with the Infrastructure Engineers and Head of IT. This is a varied role for someone who enjoys troubleshooting, ownership, and being the person people rely on to keep technology working effectively.
What You’ll Be Doing
- Providing 1st and 2nd Line IT support to colleagues, diagnosing and resolving hardware, software, and connectivity issues
- Supporting and maintaining meeting room and collaboration technologies, ensuring a reliable user experience for video conferencing and hybrid working
- Troubleshooting AV equipment including displays, cameras, microphones, speakers, room systems, and conferencing platforms
- Preparing devices, user accounts, and core systems for new starters
- Working with technologies such as Microsoft Teams, Zoom, or similar collaboration platforms
- Maintaining and improving office technology, including AV setups, shared resources, and user-facing systems
- Supporting security processes, access management, and responding appropriately to potential issues
- Working alongside the IT Manager and external suppliers to improve IT and AV services
- Supporting technology refresh cycles, upgrades, and wider infrastructure improvement projects
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What We’re Looking For
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- Previous experience in an IT Support or Desktop Support role
- Strong hands-on experience supporting AV technologies within a business environment
- Experience troubleshooting meeting room technologies and video conferencing solutions
- Good understanding of Windows environments
- Comfortable supporting both technical and non-technical users
- Strong problem-solving skills with the ability to investigate issues independently
- Excellent communication skills with the ability to explain technical issues clearly
For more information and a full job description, please contact Andy Clarke at The One Group.
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