Tailor Made Technologies
Information Technology Support Engineer
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Information Technology Support Engineer
2nd Line Support Engineer
Woking, Surrey 4 days a week onsite
Overview
We are currently recruiting a 2nd Line Engineer to be based on-site at our customer in Woking. Our customer is a market leader in the Catering and Food Supply sector.
You’ll work with an experienced team of Engineers who support from their Head Office, assisting you within this role.
Key responsibility: providing IT systems support during a period of substantial business growth, alongside contributions from other supporting engineers.
Benefits
Tailor Made Technologies offers:
- Training opportunities with clear career progression structures
- A progressive working environment with an open-door policy for input to decision-makers
- Birthday leave
- Flexible health plan and comprehensive benefits package
- Discounted IT purchasing scheme
- Company pension scheme
- 25 days holiday plus all bank holidays
About the Company
Join a Trusted Partner for Transformative Managed Technology
Tap into Tailor Made Technologies (TMT)’s mission: empowering small and medium-sized enterprises (SMEs) to achieve their goals through business-technology solutions.
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As partners with strategic-scale understanding, TMT’s in-house teams tailor services specifically to each client.
Our comprehensive services ensure seamless operations for your business-critical IT and Communications systems, freeing you to focus on your targets.
Duties and Responsibilities (Woking)
Though based on-site supporting our client, you’re a vital component of the Tailor Made Technologies team, forming their team’s daily face.
As a 2nd Line IT Engineer, you’ll be responsible for:
- Delivering outstanding customer care via efficient ticket management
- Offering first-response fixes and incident resolution—or escalating as needed
- Managing working queues and prioritising events to meet SLAs
- Building machines while adhering to service standards, driving high productivity to ensure an exceptional customer experience
- Full training and support provided to support career growth.
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Supporting Technologies/Experience
Welcomed but not required:
- Service desk ticketing systems
- Windows Desktops configuration-support experience
- Windows Server configuration-support experience
- Microsoft 365/O365-admin support experience
- Microsoft Exchange configuration-support experience
- Active Directory experience
- VMware support
- Citrix support
- Strong networking expertise (technologies underground)
- ITIL awareness/familiarity
Essential Qualifications
- Communication skills (clarity, professionalism)
- Strong organizational ability
- SLA success record—proven results in delivering on deadlines
- Team-player attitude
- Motivation—self-direction and proactive initiative
- Resilience during pressure setbacks and under stress
If you’d like to explore this role further, please apply or reach out to recruitment@tmtech.co.uk for more information.
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