Peregrine
Information Technology Support Specialist
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IT Support Specialist
About the Role
At Peregrine, we’re always seeking Specialist Talent with the ideal mix of skills, experience, and attitude to place with a vast array of clients—from Business Analysts in large government organisations to Software Developers in the private sector. We are constantly searching for the best talent to make an impact, now.
In this role, you will make a difference by providing IT support to internal customers, ensuring systems are maintained and supported to the highest standards. You’ll be the first point of contact for all IT Services queries, including answering calls, logging incidents onto the service desk system, performing password resets, application configuration resets, and managing user permissions on IT systems.
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In addition to supporting day-to-day operations, you will also play a crucial role in the deployment of Windows 11 across the organisation, assisting with configuration, testing, and rollout activities. You will also contribute to the ongoing improvement of data quality and system performance throughout the organisation.
Responsibilities
- Provide assistance, advice, and fault resolution to users of IT equipment, systems, and networks.
- Ensure all support calls and requests are dealt with promptly and effectively, adhering to defined policies and procedures.
- Install operating systems and software applications.
- Assist in system upgrades and rollouts across the organisation as directed.
- Configure, audit, and install new PCs, printers, and other IT equipment.
- Assist with the replacement and upgrading of existing IT equipment, including transferring data and replacing hard disks, memory, etc.
- Dispose of redundant IT equipment in accordance with organisational procedures.
- Assist with general systems, support, and housekeeping tasks.
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Skills & Experience
Essential
- Knowledge of a range of Information Management and Technology areas, acquired through:
- Qualification to Degree level, or
- Relevant experience
- Knowledge and experience of:
- Microsoft Office Software
- Active Directory
- DHCP
- DNS
- Group Policy
- Deploying operating systems
Desirable
- Windows 11 deployment experience
- Microsoft Qualifications
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Skills