Finsight Group Inc (FINSIGHT)
Information Technology Support Specialist
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https://finsight-group.notion.site/afe0fc8b26fe830192d0811481e4cdd3?pvs=105
ABOUT FINSIGHT
FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv, and Hong Kong.
We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems, and delivering excellent products and services to our clients.
ROLE OVERVIEW
We are expanding our presence in London and are eager to continue building a great team. As an Information Technology Support Specialist, you will serve a dual function: owning local IT operations and acting as our London InfoSec champion, and delivering best-in-class client service across our Virtual Data Room & Market Data products. You will work closely with clients and multiple internal business segments including operations, finance, development, and sales - and will partner with our NYC-based Global IT and InfoSec teams to keep the London office secure, compliant, and running smoothly.
Responsibilities
IT & Asset Management
- End-to-End Asset Lifecycle: Manage procurement, inventory, and decommissioning of all London IT hardware.
- Onboarding Excellence: Partner with Global IT to ensure "Day 1" readiness for all new London-based associates.
- Vendor Relations: Manage UK-based electronics vendors to ensure global hardware standards and cost-efficiency.
Security & Physical Compliance
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- Local Security Oversight: Act as the primary London contact for global InfoSec policies, ensuring the office stays compliant with security frameworks.
- Access & Office Control: Manage physical security by issuing access fobs, maintaining visitor logs, and performing regular access audits.
- NYC & Global Collaboration: Partner with the NYC InfoSec team to execute local security goals and assist with UK/EU-specific data privacy requirements.
Technical Client Service
- Product Support Specialist: Deliver high-touch support for Virtual Data Room (VDR) and Market Data products via phone, email, and chat.
- Technical Troubleshooting: Resolve complex software issues by liaising between clients and internal engineering teams.
- Stakeholder Communication: Ensure clear, timely updates to clients and internal leadership during technical escalations.
What you will learn / reinforce in this role
- IT asset management and procurement best practices across a global organization
- Fundamentals of InfoSec, physical security, and UK/EU data privacy compliance
- How to deliver exceptional service consistently, both internally across several business segments and externally to clients within the global financial industry
- How to identify, report, and resolve software issues in a live production environment while collaborating with technical and development teams
- Strong time management practices
- Clear and concise written and verbal communication
- Basics of capital markets (i.e., "Wall Street")
REQUIREMENTS
Hard Skills / Experience
- 1-2 years of experience in a client-facing, professional services, or IT role (required)
- Adept with computers and related technologies, including software applications, internal systems, and productivity suites (e.g., Microsoft Office and Google Workspace)
- Proficiency in locating, analyzing, and verifying information using advanced online research techniques
- Familiarity with IT asset management, hardware procurement, or basic InfoSec practices is a strong plus
- Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs, and delivering thoughtful, timely responses
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Soft Skills / Experience
- Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions
- Attention to detail with strong project management skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality
- Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight
- Strong time management and execution skills: Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting
- Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally
- Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset
- Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.
SHIFT AVAILABILITY
- 8AM to 5PM BST/GMT, Monday to Friday
- 9AM to 6PM BST/GMT, Monday to Friday
LOCATION
Bank, City of London
COMPENSATION
- Base Salary: £47,000 - £50,000 yearly
- End of Year Discretionary Bonus
BENEFITS
- 20 days of paid time off and 5 days of paid sick leave per year
- Company provided laptop
- Company contribution to private healthcare and dental insurance
- Pension contribution (as required by law, 5% employee, 3% company, 4% gross)
- Regular team & company outings
This is an in-office position
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