Intec Select
Information Technology Support Team Lead
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IT Support Team Lead - Microsoft Partner - Southampton (On-Site) - Up to £70,000 + Benefits
Are you an experienced IT Support professional with a passion for service excellence, automation and team leadership?
We're looking for an IT Support Lead to take ownership of a growing managed support function, leading a team responsible for delivering exceptional end-user support while driving automation and continuous improvement. This is a fantastic opportunity to join a forward-thinking technology business where you'll play a key role in shaping and scaling a modern IT support operation.
The Role
As IT Support Lead, you'll oversee the day-to-day delivery of 1st and 2nd Line Support, ensuring customers receive a high-quality service while continuously improving operational efficiency. You'll lead a prevention-first approach, using automation, proactive monitoring and modern endpoint management to reduce support demand and improve the overall user experience.
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Working closely with operations, product and security teams, you'll also contribute to the continued growth and evolution of the managed service offering.
Key Responsibilities
- Lead and develop a team of IT Support Analysts
- Manage day-to-day 1st and 2nd Line support operations, ensuring SLA performance
- Act as the primary escalation point for complex technical issues
- Drive automation and proactive support initiatives to reduce recurring incidents
- Oversee endpoint management across Windows and macOS environments
- Manage onboarding, device lifecycle processes and Joiner/Mover/Leaver activities
- Deliver service reporting, KPI analysis and continual improvement initiatives
- Collaborate with technical and commercial teams to enhance service delivery
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What We're Looking For
- Proven experience leading an IT Support or Service Desk team
- Strong Microsoft 365 endpoint management experience, including Microsoft Intune, Entra ID and Microsoft Defender
- Experience managing Windows 11 and macOS devices
- Strong understanding of ITIL-based service management and SLA-driven support environments
- Experience building automation, self-service solutions or proactive support processes
- Excellent communication and stakeholder management skills
- Passion for improving customer experience through technology
What's on Offer
- Salary up to £70,000
- Office-based role in Southampton
- Opportunity to lead and shape a growing IT Support function
- Investment in training and professional development
- Collaborative, fast-paced technical environment with genuine career progression
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