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Information Technology Support Technician
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About the Business
An IT support provider delivering essential IT services to a network of clients across Wiltshire. The organisation plays a direct role in enabling reliable technology infrastructure that supports teaching and learning across multiple sites.
About the Role
We're looking for a dedicated IT Technician to deliver on-site technical support across a network of sites in the Swindon. This is a varied, fast-paced role covering hardware, software, and network troubleshooting, alongside advising on IT best practice. It's well suited to someone who enjoys hands-on technical work.
What You'll Be Doing
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- Delivering on-site IT support across multiple sites
- Installing, configuring, maintaining, and troubleshooting hardware, software, and network systems
- Advising staff on IT best practices and providing hands-on technical guidance
- Upholding safeguarding, data protection, and cybersecurity standards in line with site policies
- Maintaining accurate, up-to-date records of incidents, resolutions, and equipment assets
What We're Looking For
Essential:
- Demonstrable experience in an IT support role
- Strong working knowledge of Windows operating systems, Microsoft 365, networking principles, and hardware diagnostics
- Excellent analytical, communication, and stakeholder management skills
- Full, valid UK driving licence - essential for travel between sites
- Willingness and eligibility to obtain Enhanced DBS clearance prior to commencement
- Valid UK passport (required for right-to-work verification)
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What's On Offer
- Salary up to £32,500
- 25 days annual leave plus UK bank holidays
- Mileage allowance for reimbursed inter-site travel
- Continuing professional development (CPD) and training opportunities
- Varied exposure across multiple sites and technologies
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