TGS International Group
Information Technology Support Technician
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Workplace Technology Engineer (Corporate IT)
Location: London
Job Type: Full-time
About the Role
We are looking for a Workplace Technology Engineer to provide hands-on support for workplace technology and IT infrastructure within a large corporate environment.
This role is responsible for delivering IMAC, IMACD, and Breakfix services, supporting technology rooms, communications rooms, and office-based IT infrastructure. The successful candidate will carry out equipment installations, moves, additions, changes, decommissions, structured cabling activities, hardware support, and incident resolution while ensuring a high level of customer service.
Working closely with local management and technical teams, you will play a key role in maintaining business-critical workplace technology services and ensuring all work is completed in line with operational and change management processes.
Key Responsibilities
Workplace Technology Support
- Deliver IMAC, IMACD, and Breakfix activities across workplace technology environments.
- Install, relocate, and decommission IT hardware and associated infrastructure.
- Carry out rack and stack activities for servers, network equipment, and other technology devices.
- Install equipment racks, Power Distribution Units (PDUs), and supporting hardware within technology rooms.
- Perform hardware swaps, upgrades, and equipment replacements.
- Move IT equipment between offices, technology rooms, and storage locations as required.
Technology Room Operations
- Conduct routine inspections of technology and communications rooms.
- Assist with investigations relating to power, temperature, and environmental alarms.
- Identify obsolete or redundant equipment and infrastructure for removal.
- Support access control by escorting and supervising approved third-party engineers and contractors.
- Maintain organized and compliant technology room environments.
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Structured Cabling & Connectivity
- Install, terminate, and maintain structured cabling systems.
- Complete LAN and WAN patching in accordance with established standards.
- Label cabinets, equipment, and cabling accurately.
- Carry out cable tracing, fault finding, and testing using Fluke test equipment.
- Recover unused cabling and patching following equipment moves or decommissioning.
- Maintain cable records and update infrastructure documentation.
Incident & Service Delivery
- Provide first and second-line infrastructure support where required.
- Troubleshoot hardware, cabling, and connectivity issues.
- Support server reboots, equipment checks, and technology component replacements.
- Respond to incidents and service requests within agreed service levels.
- Escalate issues where appropriate and work collaboratively with wider technical teams to achieve resolution.
Documentation & Asset Management
- Manage incidents, requests, and changes through IT service management (ITSM) systems.
- Maintain accurate asset records and equipment inventories.
- Complete activity reports, task updates, and shift handovers.
- Support Return Material Authorisation (RMA) processes.
- Ensure all documentation is updated following installations, moves, or decommissions.
Skills & Experience
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Essential
- Previous experience within a Corporate IT, enterprise, or large-scale office environment.
- Experience delivering IMAC, IMACD, and Breakfix services.
- Hands-on experience with rack and stack installations and IT hardware deployments.
- Strong knowledge of structured cabling, patching, cable management, and fault finding.
- Experience using Fluke testing equipment.
- Good understanding of LAN and WAN connectivity.
- Experience using Asset Management and IT Service Management (ITSM) ticketing systems.
- Understanding of Change Management and service delivery processes.
- Good working knowledge of Microsoft Office, including Outlook, Excel, and Word.
- Strong organizational skills with the ability to prioritize workloads effectively.
- Excellent communication and customer service skills.
- Ability to work independently while also contributing as part of a wider technical team.
Desirable
- Experience supervising contractors or third-party engineers.
- Experience supporting technology rooms or communications rooms within a corporate environment.
- Ability to mentor or support less experienced engineers.
- Understanding of hardware lifecycle management and equipment logistics.
Key Competencies
- Workplace Technology Support
- IMAC / IMACD
- Breakfix Support
- Structured Cabling
- Rack & Stack
- LAN / WAN Connectivity
- Server & Network Hardware Installation
- Technology Room Support
- Asset Management
- ITSM & Ticketing Systems
- Change Management
- Fault Finding & Diagnostics
- Customer Service
- Documentation & Reporting
- Team Collaboration
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