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Information Technology Team Lead
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Level 2 Onsite IT Lead Technician
We're looking for an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands-on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students.
You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical contact while delivering high-quality support, driving continuous improvements and leading small IT projects.
Key Responsibilities
- Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure.
- Act as the senior onsite technical lead and primary point of contact for school staff.
- Mentor and support Level 1 Technicians and Apprentices.
- Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues.
- Support classroom technology, AV equipment and end-user devices.
- Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity.
- Manage and prioritise support tickets, ensuring SLA targets are met.
- Maintain accurate documentation, asset registers, user accounts and change records.
- Deliver approved technical changes and small onsite IT projects.
- Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery.
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Skills & Experience
Essential
- Previous experience in a 2nd Line or Senior IT Support position.
- Strong knowledge of:
- Windows Server
- Windows 10 & 11
- Microsoft 365 (Exchange Online, Teams & SharePoint)
- Active Directory & Group Policy
- Networking (Switches, VLANs & Wi-Fi)
- Hardware diagnostics and repairs
- Backup technologies such as Veeam
- Imaging and deployment (SCCM, MDT or Intune)
- Excellent troubleshooting and communication skills.
- Ability to work independently and take ownership of an onsite IT environment.
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Desirable
- Experience mentoring junior IT engineers.
- Previous experience working within the education sector.
- Microsoft Intune / Mobile Device Management.
- Hyper-V or VMware.
- ITIL Foundation certification.
- Apple/iOS device management.
- Knowledge of safeguarding or education-based IT environments.
What's Required
- Full UK driving licence and willingness to travel to other customer sites when required.
- Enhanced DBS (or willingness to obtain one).
- Professional, customer-focused approach with excellent communication skills.
- Comfortable working full-time onsite within a school environment.
Why Apply?
This is an excellent opportunity for a skilled IT Support Engineer looking to step into a leadership role where you'll have ownership of an onsite IT environment, mentor junior engineers and work across a broad range of Microsoft infrastructure technologies while making a real impact within the education sector.
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