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Information Technology Team Lead
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Job Title: IT Team Leader (Brunssum, Netherlands, EMEA)
Package starting at €70,000
About the Role
The IT Team Leader is a hands-on technical lead who provides on-site IT support for the Brunssum office and supervises a small regional support team. This role combines day-to-day troubleshooting and customer service with people management responsibilities, working with internal IT teams and external vendors to maintain reliable IT services for users in the region.
Key Responsibilities
Service & Technical Support
- Provide tier II technical support for computers, mobile devices, printers, and local hardware.
- Act as the primary on-site contact for high-priority issues, employee onboarding hardware/software setup, and escalations.
- Maintain an accurate inventory of local IT assets and coordinate purchases, warranty claims, and replacements with asset management.
Security & Compliance
- Promote and support IT security practices including password hygiene, MFA, endpoint security, and basic end-user security training.
- Help ensure local compliance with corporate IT standards and assist with security audits or incidents as needed.
Operations & Systems
- Assist the technical operations team with infrastructure or network issues impacting the local office.
- Provide Tier 1 support for business systems used at the location, documenting issues and routing to the correct support groups.
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Team Leadership & Collaboration
- Lead, coach, and develop a small team (typically 2–4) of IT Support Specialists or local vendors.
- Oversee daily support activities to ensure timely, high-quality service to users.
- Coordinate with regional IT managers and desktop/application teams to ensure alignment.
- Participate in hiring, performance feedback, and local capability planning.
- Track and help meet local SLA/OLA targets and support efforts to improve service quality and user satisfaction.
Qualifications
Education & Experience
- High School Diploma or equivalent required; Bachelor’s degree preferred.
- 4–7 years of IT support experience with hands-on desktop and workplace technology support.
- 1–3 years of people leadership or supervisory experience preferred.
- Experience supporting multi-site or regional environments is a plus (EMEA experience preferred).
Technical Skills
- Windows 10/11 environment.
- Familiarity with endpoint management tools (Intune, SCCM) and identity basics (AD/Azure AD).
- Experience with M365, Teams, SharePoint.
- Familiarity with ITSM tools (ServiceNow, SD+, Jira) preferred.
- Basic understanding of vendor-managed services and local vendor coordination.
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Soft Skills
- Strong written and verbal communication.
- Customer-focused with good stakeholder management.
- Cross-cultural awareness and team coaching ability.
- Problem solving and change management mindset.
Compliance & Conduct
- Adhere to relevant codes of conduct, industry codes, and applicable laws and regulations.
- Represent the organization professionally in interactions with employees, customers, suppliers, and partners.
Physical Demands
- Required to sit; climb or balance; stoop, kneel, crouch or crawl.
- Regularly lift/move up to 10 pounds; occasionally up to 25 pounds.
- Required vision abilities: close/distance vision, color/peripheral vision, depth perception.
Equal Employment Opportunity
The employer is an equal opportunity organization. Applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship.
Other Duties
This job description is not exhaustive. Duties and responsibilities may change with business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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