Sharp UK
Information Technology Team Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Information Technology Team Manager – Managed Services (Client Site)
📍 Client-Facing Role
Are you an experienced Information Technology Team Manager who enjoys blending technical oversight with client-facing service delivery?
We’re looking for a proactive and relationship-driven professional to lead IT service delivery for a key client, ensuring a seamless experience across a predominantly cloud-based environment supporting frontline users.
The Role
As a Information Technology Team Manager, you’ll take ownership of the end-to-end service experience, acting as a trusted partner to the client while coordinating internal teams and third parties. This is a hands-on, client-facing role where you'll balance service leadership, technical oversight, and continuous improvement.
Key Responsibilities
Service Ownership – Lead and manage day-to-day service delivery, ensuring a consistent, high-quality user experience Client Engagement – Build strong relationships through regular onsite visits and stakeholder collaboration Performance & Reporting – Produce monthly service reports covering KPIs, trends, risks, and recommendations Continuous Improvement – Drive service enhancements using ITIL best practices Ticket & Escalation Management – Ensure clear ownership, communication, and timely resolution of issues Risk & Problem Management – Proactively identify and manage risks while improving service stability Technical Oversight – Support and administer Microsoft 365 in line with wider technical strategy Strategic Contribution – Work alongside client IT leadership to support digital transformation initiatives
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
Experience in a Technical Service Manager, Service Delivery Manager, or similar role Strong client-facing and stakeholder management skills Good understanding of ITIL (v4 preferred) Background working within Managed Services or multi-supplier environments Technical knowledge including: Microsoft 365 & Azure Networking, virtualisation, and firewalls Backup & antivirus solutions Excellent communication skills with the ability to translate technical concepts into simple, business-friendly language A proactive, accountable approach with a focus on service excellence and continuous improvement
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Us?
Play a key role in a high-impact client engagement Hybrid working with a mix of onsite collaboration and flexibility Opportunity to contribute to meaningful digital transformation projects Be part of a supportive, collaborative Managed Services team Ongoing opportunities for career growth and development
Interested?
If you’re passionate about delivering excellent IT services while building strong client relationships, we’d love to hear from you.
👉 Apply now or get in touch to learn more
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location