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Infrastructure Engineer
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Job Title: Infrastructure Engineer
Location: Bristol (1 day per week in office, remainder remote/hybrid)
Sector: Managed Service Provider (MSP)
All applicants must have the right to work in the UK, unfortunately my client cannot provide sponsorship.
About the Role
We're working with a growing Managed Service Provider looking to appoint an experienced Infrastructure / 3rd Line Engineer to join their technical team. This role is ideal for someone with a strong all-round MSP background who's comfortable working across cloud, security, infrastructure, and networking, and who enjoys resolving complex, escalated support issues for a broad client base.
Key Responsibilities
- Act as a senior escalation point for complex technical
- Support and maintain cloud environments across Microsoft Azure and Microsoft 365
- Support and maintain client infrastructure, including servers, virtualisation, and storage
- Support networking environments — switches, firewalls, routing, VPNs
- Support security-related issues across client environments — endpoint security, patching, identity/access management, and general security best practice
- Diagnose and resolve root-cause issues rather than just symptoms, reducing recurring tickets
- Document technical solutions, processes, and configurations clearly for internal knowledge base and client records
- Mentor and support junior engineers (1st/2nd line), helping to develop their technical knowledge
- Liaise directly with clients on more complex or sensitive technical matters, ensuring clear communication throughout
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What We're Looking For
- Proven experience working within an MSP environment at 3rd line level — essential
- Strong hands-on experience with Microsoft Azure architecture and services including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local. and Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, etc.)
- Solid understanding of IT security fundamentals — endpoint protection, identity/access management, patching, and general best practice
- Infrastructure experience — servers, virtualisation (e.g. VMware/Hyper-V), storage, backups
- Networking knowledge — firewalls, switches, VPNs, routing/switching fundamentals
- Strong troubleshooting and problem-solving skills, comfortable owning complex escalations end-to-end
- Excellent communication skills, confident dealing directly with clients
- Relevant certifications desirable (e.g. Microsoft Azure/365 certifications, networking certs) but not essential if experience is strong
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What's On Offer
- Salary up to £55,000 DOE
- Great training and progression, with certification support
- Private healthcare
- 25 days annual leave + bank holidays
- Enhanced pension
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