Profectus Recruitment
Infrastructure Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Oxford, Oxfordshire (Office-Based)
Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 2nd / 3rd Line Support Engineer to join their technical team.
This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects.
The Role
- Act as escalation point for complex technical issues
- Troubleshoot and resolve incidents across server, network, cloud and end-user environments
- Own high-priority tickets through to resolution
- Support infrastructure changes, upgrades and project delivery
- Carry out root cause analysis and implement permanent fixes
- Provide onsite support when required
- Work closely with internal teams and client stakeholders
- Maintain accurate documentation and service records
- Contribute to service improvement initiatives
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Technical Environment
- Microsoft 365, Azure and identity platforms
- Windows Server and virtualised environments
- Networking, switching and firewall technologies
- Intune and endpoint management
- SharePoint and collaboration tools
- Backup, DR and security tooling
- PowerShell and automation
Requirements
- 5+ years’ experience in IT support, infrastructure or MSP environments
- Strong troubleshooting across Microsoft and business systems
- Experience with virtualised environments and networking concepts
- Working knowledge of Group Policy and Microsoft 365 (including Conditional Access)
- Experience with Intune and endpoint management
- Experience with firewalls, VLANs and backups
- Experience with SharePoint and email migrations
- PowerShell scripting or automation experience
- Strong communication skills and ability to manage priorities
- Full UK driving licence and access to a vehicle
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- MSP experience
- Microsoft / Azure certifications
- ITIL exposure
- Mac experience
What’s on Offer
- Broad exposure across multiple technologies and client environments
- Involvement in infrastructure projects and upgrades
- Training and certification support
- Structured working environment
- 25 days holiday plus bank holidays
Working Pattern
- Office-based in outskirts of Oxford, Monday to Friday
- Regular client site visits
- Standard hours with occasional earlier starts
- Flexibility required when needed
If you’re an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location