MAG (Airports Group)
Infrastructure Engineer
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Technical Operations Engineer (Infrastructure Engineer) Permanent Hybrid based London Stansted
Join MAG – Connecting People, Transforming Journeys
At MAG, we deliver airport services and travel solutions that bring people together across the globe. As the largest UK-owned airport operator, we serve over 60 million passengers annually at Manchester, London Stansted and East Midlands Airports, with connections to 270 international destinations. Sustainability is at our core, driving environmental protection, skills development, and community engagement through initiatives like:
- Decarbonisation
- Education programmes
- Employee volunteering
- Skills training
Our mission is simple: a first-class career journey for our colleagues so we can deliver exceptional journey experiences to our passengers.
Benefits on Offer
- 25 days’ holiday + bank holidays
- Company contribution pension
- Free parking
- Subsidised public transport
- Huge range of company discounts
- Free 24/7 Virtual GP service
- Care Concierge support
- Two volunteering days per year
- Free holiday Airport parking (subject to availability)
- Discounts on MAG products (e.g., Escape Lounges, holiday parking)
- Benefits portal: My MAG Rewards (exclusive deals and savings)
- 24/7 Employee Assistance Programme
The Role: Technical Operations Engineer
This position supports MAG’s Server Infrastructure during a period of technical transformation at London Stansted Airport. As a 3rd-line Infrastructure Engineer, you’ll operate in a 24/7/365 environment, maintaining business-critical systems to ensure seamless operations for passengers and colleagues alike.
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You’ll be expected to proactively enhance resiliency, security, and performance—while collaborating across teams to drive continuous improvement.
Key Responsibilities
- Provide 3rd-line technical support for MAG’s server infrastructure estate
- Oversee and troubleshoot business-critical systems in a fast-paced operational setting
- Conduct root cause analysis, investigate recurring incidents, and implement preventative solutions
- Maintain reliability, security, and uptime through infrastructure management practices
- Participate in 24/7 on-call rotations to ensure continuous support coverage
- Collaborate on service improvements and infrastructure transformation projects
- Work with cross-functional teams to standardise processes, reduce outages, and enhance operational visibility
What Makes You Recommended?
We’re looking for a proactive problem-solver with deep expertise in IT infrastructure operations who can work efficiently under pressure. Responsibilities include:
- Superior diagnostic and troubleshooting skills
- Ability to learn new technologies rapidly and adapt to emerging challenges
- Reduction of complexity through automation, optimisation, and standardisation
Experience & Requirements
Must-Have Knowledge & Skills
- Experience: Minimum 3+ years as 3rd-line support engineer (or equivalent experience in a strategic IT environment)
- Technologies Platforms:
- VMware (virtualisation, environment management)
- Endpoint Configuration Manager (SCCM/ECM) & software distribution packages
- Microsoft 365 (environment support & migration awareness)
- Active Directory (GPOs, DNS, and DHCP)
- Windows Server (2008–2025) & Windows ecosystems (7–11 support)
- Veeam Backup & Recovery solutions
- PowerShell scripting (for automation or drastic troubleshooting)
- Certificate and Public Key Infrastructure (PKI/Certificate Services)
- Aproach: Strong incident and problem management methodology with hands-on experience in root cause analysis to de-conflict issues
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Desirable (But Not Mandatory) Experience
- Always On VPN and remote-access solutions for hybrid systems
- Remote Desktop Services (RDS) provisioning and optimisation
- Virtualisation platform extensions (VMWare NSX)
- Basic Linux administration/commands
- SQL database queries and light-weight reporting (for infrastructure audits)
- Experience with disaster recovery & business continuity planning
Diversity & Inclusion
At MAG, we value talent in all its forms. Whether this is your first technical role or your next career milestone, we want to hear your story—requirements are not set in stone.
We’re a Disability Confident employer, ensuring reasonable adjustments are always considered. If you need assistance for your application or interview, just let us know.
Our Colleague Communities unite us under shared goals:
- Women’s Network
- Embrace (Race & Ethnicity)
- Fly with Pride (LGBTQIA+)
- Mind Matters (Mental Health Support)
- PACT (Parents & Carers)
- RespectABILITY (Disability & Neurodiversity)
- CAVU Global ID&E Affinity Group
Apart from security clearance requirements:
This role requires applications only from UK-based candidates who have continuously resided in the UK for the last 3 years. Please apply accordingly.
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