The National Archives, UK
Infrastructure Engineer
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Infrastructure Engineer
**Infrastructure Support Engineer – The National Archives
As the living, growing home of our national story, The National Archives is a special place to work. We’re an institution nearly 200 years old with a collection spanning 1,000 years of history.
We’re setting ourselves the challenge of becoming the 21st-century national archive—an institution that is inclusive, entrepreneurial, and disruptive. This won’t happen overnight; it will take time, focus, effort, and daring. That’s where you come in—because we can’t make this change without you.
Job Overview
- Salary: £40,000 per annum
- Contract type: Permanent
- Band: E / HEO
- Closing date: Friday, 10th July at midnight
- Post type: Full-time (flexible working arrangements considered)
The Opportunity
We’re expanding our Infrastructure Team and seeking two engineers to build and maintain the backbone of the UK’s digital records—ensuring reliability, security, and accessibility for public and operational services.
You’ll work in a well-established team, supported by experts who share knowledge as we grow. This hands-on role sits at the heart of long-term trusted access, supporting cloud and on-prem environments.
The Role
Responsibilities
- Build, support, and improve infrastructure across cloud and on-prem platforms, including Azure, AWS, and Microsoft 365.
- Provide second/third-line incident escalation, focusing on service recovery and high availability.
- Ensure reliability, performance, and continuous improvement of platforms underpinning our digital archiving and public-facing services.
- Collaborate across teams to enhance service resilience, growth, and customer trust.
- Contribute to change management, delivery projects, and operational excellence.
Who This Role Is For
- Engineers with combination reactive and strategic experience looking to grow into more complex environments.
- Early-to-mid career professionals ready for mentorship and ownership—building depth on problem-solving, cloud infrastructure, and security best practices.
- Individuals motivated by please belonging in an organisation dedicated to preserving national history.
Flexible & On-Site Work:
- Primarily hybrid role, with rarely 60% of work on-site at our Kew office.
- During the one-year probation, minimum 4 days on-site per week are required.
- Shared-saturday rotation applies (approximately one Saturday each month, paid at overtime rates).
Application Process
Applications will be assessed against scenario-based and work history questions, covering:
- Relevant work ( jeder das can be from projects, certifications, personal labs, or transferable skills from other fields).
- Experience resolving complex problems and assessing trade-offs (implementation vs. long-term maintenance).
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What to Focus On When Applying
✔ Hands-on technical skills (scripting, troubleshooting, compliance) ✔ Storytelling your development journey (explain how and why you expanded your skill set) ✔ Alignment with our use cases (archival • compliance-sensitive; not just “short-term uptime”)
Assessment Details
- Interviews will take place on-site on Thursday, 30th and Friday, 31st July.
Job Description – In Detail
Job Purpose
This role will design, administer, and maintain the physical and virtual infrastructure underpinning The National Archives’ core services. Working within a collaborative team, you’ll:
- Deliver services aligned with industry standards and organisational SLA objectives.
- Act as a second/third-line escalation point for incidents, coordinating resolution across teams.
- Advising stakeholders on technology costs, availability, functionality, and service trade-offs.
- Partner with technical architects and projects to ensure long-term sustainability and improvement.
Key Responsibilities
1. Infrastructure Support
- Build, deploy, and support enterprise-grade technology spanning:
- Cloud (Azure, AWS, public SaaS such as Microsoft 365)
- Desktop services & distribution (Group Policy, Configuration Manager, Intune)
- Network and virtualisation (LAN/WAN, VoIP, Wi-Fi, backup, licensing, storage)
- On-prem security (firewalls, IDS/IPS, compliance audits).
- Resolve complex incidents with logical troubleshooting and transparency.
- Collaborate with internal and third-party suppliers, negotiating services to meet SLA.
2. Change and Scalability
- Intervene in change control processes, ensuring minimal disruption and technical soundness.
- Assist in technology migrations (e.g. Microsoft 365, multi-cloud hour consolidation).
- Candidate-led problem analysis to aim short-term fixes toward proactive solutions.
3. Security and Reliability
- Apply government-grade security policies and adhere to face controls.
- Back up, disaster-recover, and audit services with metadata integrity in mind.
# Why It Matters
Your technical excellence directly impacts access to UK history, government transparency, and national trust.
About the Team
You’ll be part of a collaborative environment, where knowledge transfer is a top priority. Approachable Seniors, industry-qualified peers, and talent development opportunities define the culture here. Equity of Opportunity and Intentional Training paths are firm priorities.
Person Specification
Essential Criteria
✅ Expertise in cohesive infrastructure support, spanning:
- Cloud IaaS/PaaS (Azure & AWS)
- Microsoft cloud/on-prem integration (Windows Active Directory, Group Policy, Entra ID, Intune).
- backup/filesystems, on-prem virtualisation. ✅ Projects delivered to time and budget with structured governance. ✅ Hands-on knowledge of security controls/protocols, incident documentation, and company breaches (or GDPR/FOIA-equivalent). ✅ Critical thinking, scripting tools, automation, and structured problem-solving.
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Desirable Criteria
✅! [Technical Qualifications] Microsoft Certifications (Azure, SCCM, Server) / CCNA / HPE credentials. ✅ Proficiency in Azure/AWS modern stack, multi-cloud environments.
- Relationship with Customer Application & improvement always take into account speeds for proactive troubleshooting and modern best practices.
Fundamental Working Conditions
Typical office environment. Requirements for equipment customisation may arise occasionally.
… [shortened adherence to needs like physical mobility e.g. under-desk areas] even minor lifts of 20kg.
Benefits & Inclusion
Attractions of The Archive Environment
🏢 Generous Pension Scheme 🏋️ Rooftop on-site gym and complimentary memberships to the Kew sports club. ⭐ 30% employee discount at the on-site café and free staff meals during work. 📚 Development programmes with paid time-off to seeking certifications.
�éens Leave & holidays: 22 days per year (gradually rising to 30).
Security Processes SecureclearanceSystem:
The Candidates**available to wait for temporary clearance - minimum 3 years Residency in UK. candidates withoutsymposium rejected.
Equality & Disability Adjustments
As part of Civil Service’s disabilities confident schemes: need modificationsreasonable access adjustments—emailjobs@nationalarchives.gov.uk in advance.
Sixst Loyalty Mark is A veteran-friendly scheme.
... Access route: To assist equal opportunities.
Recruitment Process
Steps of Proifting
- Work History RESPONSE (What it aimed for retinue’d or missed feltومات to understand)
- Technical Scenarios ([e.g. incident escalation cables; cloud usage-practical design-new then old])
- Interview In-person held onsite.
Opportunities open on 30/07 - 31/07.
Reporting Point & Required Forms
• Contact: [ Role is filled within civil service regulation.] For further-proofing disqualificationManagement Contact: Name: [The National Archives Recruitment Team] Email: careers@nationalarchives.gov.uk
• *(❗ Docs/Probate Coordinates: Reference Nation Association OR CS Vault.)---
Further Guidance
• [ Civil Service Recruitment Processes ] ***Complaints Katiepoint. displed Increasing cost £ens would follow:] careers@narchives.gov.uk
--Slave today. Documentation highlights practical dynamics of service support (e.gल emphasis on process documentation, language clarity for support clients). ----
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