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WHO ARE WE LOOKING FOR:
We are looking for a TechOps Engineer that enjoys supervising and responding to support requests and will provide technical support to all employees in our UK & Ireland offices & retail stores and thrive by working in a diverse and dynamic environment that is ingrained with sports. You have a consumer centric mentality, are self-starter, and are a teammate. You will have an appreciation of how technology services affect the business day to day, understanding business priorities and needs. You excel in driving local initiatives with internal and external parties. You balance handling project related tasks as well as technical tasks in collaboration with other technology teams for diverse solutions and renewed outcomes. You will be flexible with splitting time between the retail and corporate environments and will also require travelling to our UK & Ireland stores if needed.
WHAT WILL YOU WORK ON:
- Daily activities will include handling day to day technology support operations across our retail stores and corporate offices.
- Team representation for projects in cooperation with our EMEA/Global teams.
- Ensure technology equipment stays in sync with the latest standards and manage technical debt.
- Responsible for imaging/configuring Windows Laptops & Apple MAC devices in line with business standards for new starters including device replacements.
- Ensure asset management and stock audits are proactively completed with business, and leaders.
- Communicating technology concepts and terminology to all individuals of all technical abilities so they have a clear understanding.
- Ensure regular operation checks and activities are scheduled and completed.
- Identify trends in support and service requests to improve services and response times.
- Review open incidents & problems daily in collaboration with the team.
- Support office re-fits / upgrades and enhancements.
- Provide end-to-end support for retail technology environments (POS systems, payment solutions, handheld devices, store apps).
- Ensure high availability and performance of systems supporting retail stores.
- Working on ensuring inventory and stock levels are proactively managed & Act as an initial technology point of escalation for the local business.
- Assist in quality assurance reviews of service partners we engage with.
- Manage and nurture relationships with Nike Technology, the local business, and leaders.
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WHO WILL YOU WORK WITH:
- You will report to the TechOps Manager for London.
- You will partner with our wider technology teams across different countries including our EMEA headquarters in The Netherlands and Global teams in USA.
- You will be working in a small team locally, but part of a larger EMEA team.
- You will work closely with local business functions to align technology plans and services in support of the business direction.
Experience:
- 3-5 years of hands-on experience as an IT professional
Project Management:
- Familiar with project management principles and ITIL practices.
Agile Methodology:
- Experience with Agile practices and tools such as Jira & Confluence.
Client Hardware & Software:
- Ability to diagnose, troubleshoot, and repair client hardware (desktops, laptops, mobile devices, peripherals) and software/OS (Windows, MacOS, iOS).
- This includes retail technologies like POS devices, digital signage and A/V equipment.
OS Deployment:
- Confident in configuring and deploying Windows 10 and Mac OS devices including iPhones.
Apple iOS Knowledge:
- Good understanding of Apple devices (iPads, iPhones).
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A/V Equipment:
- Comfortable with A/V setups and configurations, ensuring smooth operation of audio-visual equipment including experience with Zoom and the Zoom platform and licensing.
- Have exposure to AppSpace with digital content updates.
Networking & Servers:
- Working knowledge of network technologies (TCP/IP, wireless), server hardware, and physical connectivity including patch panels, cabling, and initial device setup.
Wireless AP Technologies:
- Experience troubleshooting and installing wireless access points (APs).
PoE/Network-powered Devices:
- Understanding of PoE (Power over Ethernet) and network-powered devices like phones, and another A/V tech.
Enterprise Equipment:
- Confident in troubleshooting and installing enterprise network devices, including network switches, servers, routers, and UPS systems.
Third-party Collaboration:
- Ability to liaise with third-party contractors, escalate issues, and follow up to ensure timely resolution.
Work Style:
- Independent, structured, and proactive with strong problem-solving and analytical skills.
Additional Responsibilities:
- Support store infrastructure including Network connectivity (LAN/WAN, Wi-Fi) & End-user devices (tills, tablets, scanners).
- Support new store openings, refurbishments, and tech rollouts.
- Participate in technology transformation initiatives across retail and ensure standards and global policies are followed.
Deadline to apply - 17th July 2026.
No Relocation Support provided for this role.
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