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Infrastructure Engineer
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Infrastructure Engineer
Cloud Infrastructure Technician (Support & L1 IT Support) – Full-Time (Permanent)
Location: Uxbridge (contractual base: Yeading, with temporary relocation in 2028) London Weighting Allowance: £4,000 (paid when based in Uxbridge and Yeading) Salary: £35,663 per annum Vacancy Type: Permanent
About the Role
The Driver and Vehicle Standards Agency (DVSA) plays a vital role in ensuring safety on UK roads through standards testing, vehicle inspections, and enforcement. Our Cloud Infrastructure Team provides core technical services—powered by IaaS, Microsoft 365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment, and other modern tools—to offer secure, efficient, and sustainable solutions for colleagues nationwide.
This pivotal team delivers second-line and third-line IT support, bridging the Service Desk and specialised subject-matter expertise (SMEs). You’ll be responsible for maintaining and evolving our cloud-hosted infrastructure, driving automation, enhancing reliability, and ensuring alignment with user needs and business priorities.
If you’re ambitious, keen to upskill across networks, end-user devices, and cloud platforms, and want a dynamic environment with a meaningful impact on road safety and sustainability, apply today.
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Benefits
- Pension contribution: 28.97% of your salary
- Annual leave: 25 days (increasing by 1 day per year, capped at 30). Total: 25+ base leave + 8 bank holidays + 1 King’s Birthday privilege day
- Flexible working: Strong emphasis on work-life balance
Responsibilities
You’ll be responsible for aspects of the following (until a future career path aligns with specialisation):
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Core Infrastructure & Support:
- Manage incident and problem resolution (L1/Soc2 support)
- Drive enhancements and updates to infrastructure services to maximise business value
- Oversee automation of routine tasks across our systems
- Monitor, troubleshoot, and maintain servers, networks, backups, desktops, and endpoints for optimal performance
- Deploy and configure servers, desktop software, network equipment, and enterprise applications according to DVSA standards
- Enforce and maintain security controls, monitor threats, and ensure compliance with regulatory requirements
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Security & Documentation:
- Document infrastructure configurations, processes, and troubleshooting guides for team access
- Contribute to efficiency reviews and improvement initiatives
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- Team Guidance:
- Line Management (Informal PE): Mentor and support new Junior Infrastructure Engineers (until succession planning is live)
- Foster a culture of development, healthy collaboration, and outstanding support for DVSA teams
Person Specification
We are looking for a positive, proactive colleague who:
- Communicates confidently and works effectively as part of a team
- Shows genuine interest in contemporary IT platforms, particularly cloud technologies
- Has a drive to continuously improve, challenge the status quo, and deliver measurable results
- Enjoys developing new technical solutions and embracing innovation
- Values lifelong learning and seeks oportunidades to grow
Not Sure? Don’t Worry—Apply, We’ll Help You Succeed
No experience? No problem. We’ll scaffold career progression and ensure you thrive. Your future career path will be tailored to your strengths.
Apply now to join DVSA and build a career with a difference!
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