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Infrastructure Manager
Location: Manchester (Hybrid)
About Escode
Escode, a global leader in software escrow solutions, protects businesses from unforeseen disruptions by ensuring that business-critical software applications and source code remain safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, Escode safeguards access to vital code and digital assets—ensuring business continuity and the protection of software investments.
With over 40 years of experience, Escode pioneered the software escrow category in 1988, addressing the growing reliance of businesses on technology and the need for robust safety mechanisms. We set industry standards, provide unparalleled expertise, and shape the direction of IT resilience solutions.
The Opportunity
The Infrastructure Manager is responsible for ensuring the stability, resilience, and performance of Escode’s IT infrastructure across data centres, networks, and cloud environments. This role will oversee day-to-day operations, incident management, and lifecycle processes for critical infrastructure services, enforcing adherence to security and governance standards.
The position plays a key role in:
- Maintaining service availability
- Optimising infrastructure performance
- Driving operational excellence in alignment with business objectives
Key Accountabilities
Core Operations & Maintenance
- Oversee the operation and Maintainance of core infrastructure components, including:
- Servers
- Storage
- Networking
- Cloud platforms (Azure/AWS)
- Ensure systems are patched, monitored, and compliant with ITIL and security standards
Incident & Continuity Management
- Lead Incident management for critical services, ensuring rapid restoration during outages
- Maintain & update playbooks for operational continuity
Performance & Scaling
- Monitor infrastructure performance and forecast capacity requirements
- Develop scaling and optimisation strategies to support business growth
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Vendor & Compliance Management
- Manage relationships with infrastructure service providers
- Ensure SLAs are met and contracts align with operational needs
- Enforce regulatory compliance (e.g., GDPR) and internal security policies
- Conduct regular audits and maintain documentation for infrastructure assets
Leadership & Mentorship
- Lead and mentor the infrastructure operations team
- Foster a culture of accountability and continuous improvement
- Coordinate on-call schedules and escalation processes
Risk & Change Management
- Own infrastructure risk registers
- Ensure CAB (Change Advisory Board) approvals and disaster recovery plans are updated and tested annually
Strategic Projects & Incident Reduction
- Deliver projects and programmes to enhance business technology
- Develop backlogs, roadmaps, and long-term strategies for infrastructure improvements
- Perform root-cause analysis (both reactive and proactive) to reduce future incidents
- Ensure accurate data records in core systems (e.g., Register of Technology, ITSM, CMDB)
- Provide structured support levels (e.g., 24x7, on-call) as required
- Act as an escalation point for service issues within the team’s scope
Industry Awareness & Travel
- Stay updated on emerging trends in cloud, security, and automation
- Willingness to travel globally to Escode office locations when required
Functional & Technical Skills
Experience & Leadership
- Hands-on experience in a technical environment
- Ability to develop and align technology roadmaps with business strategy
- Excellent communication & stakeholder management skills across all organisational levels
- Team leadership experience, particularly in technical roles
- Relationship management expertise, including identifying and strengthening key stakeholder partnerships
- User-focused mindset with an understanding of user experience principles
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Compliance & Governance
- Familiarity with ISO27001, Cyber Essentials+, and GDPR requirements
- Experience in risk management and audit processes
- Project management expertise, particularly with Agile/ITIL frameworks
Technical Proficiency
| Category | Technologies/Tools |
|---|---|
| Cloud Services | Azure/AWS (Cloud-Native), IaC implementations |
| Servers | Linux (RHEL/Ubuntu), Windows Server (2016+), HPE/Dell Servers/Blades |
| Virtualisation | VMware, KVM |
| Cloud Security | Entra (Azure AD), Active Directory, Group Policy, Containerisation |
| Firewalls & Networking | Advanced Network Experience |
| Automation/DevOps | Ansible (Automation Platform/Tower/AWX), Puppet, Chef, Kubernetes, Rancher, Git (Version Control) |
| Security | SSL Certificates, Security Awareness |
Why Join Escode?
We are a global leader in technology resilience and software escrow, helping organisations manage complex software supply chains through:
- Software escrow solutions
- Verification services
Our mission is to secure and safeguard business-critical software and source code, reducing risk and reinforcing resilience before issues arise.
Next Steps for Your Application
We review all applications we receive and will contact you if your skills align with the role. If you haven’t heard within 10 days, kindly do not hesitate—your CV may have been saved for future opportunities. Monitor our career page for new openings.
We look forward to receiving your application!
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