HM Revenue & Customs
Infrastructure Operations Engineer
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Apply before 11:55 pm on Tuesday 30th June 2026 📍 Location Telford 🏢 60% of your working month, days of your choice. 💰 Package Total: £40,104 💼 Base: £31,096 💵 Pension: £9,008 🏦
ABOUT THE JOB
We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRC’s Chief Digital & Information Office (CDIO).
This role sits at the heart of a critical platform that supports multiple product teams across HMRC. You will help operate and support a suite of tooling services that enable infrastructure automation, deployment pipelines, and secure access across the estate.
Working alongside senior infrastructure engineers, you will:
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Support live services and operational delivery
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Assist with migration of legacy tooling to strategic ECS infrastructure
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Improve documentation and knowledge sharing
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Help product teams adopt and use tooling effectively
This is a hands-on role combining live operations, support, and enablement, with an opportunity to build deep technical knowledge in a complex, large-scale environment.
It also provides the engineer with the opportunity to interact with various stakeholders using Telford Tooling and feedback to the team.
Job Description
As an Infrastructure Operations Engineer, your responsibilities will include:
Live Service Support (Run)
Monitor and maintain the health of tooling services (e.g. AWX, Jenkins, Nexus, Vault, Bastion) Perform daily operational checks and ensure service availability Support incident investigation and resolution in collaboration with senior engineers Contribute to maintaining service continuity and minimising disruption to product teams
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Tooling Administration & Support
Manage user access requests across tooling platforms (e.g. GitLab, Jenkins, Vault, Bastion) Process requests via shared mailbox, ensuring timely and accurate responses Support onboarding of new users and teams onto tooling platforms Provide first-line support and guidance to product teams
Documentation & Knowledge Management
Maintain and improve operational documentation, runbooks, and user guides Ensure documentation is accurate, accessible, and up to date Capture knowledge from incidents and engineering activity to reduce risk and improve resilience Support the creation of documentation that enables product teams to self-serve where appropriate
Migration & Change Support
Support migration of tooling services to ECS infrastructure Assist with raising and managing change requests through ServiceNow Contribute to testing, validation, and post-implementation checks Work with engineers to ensure safe and consistent delivery of changes
Product Team Enablement
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Support product teams in using tooling effectively Provide guidance on best practices and usage patterns Identify common issues and contribute to reusable documentation and solutions Help reduce duplication and improve consistency across teams
Collaboration & Stakeholder Engagement
Work closely with infrastructure engineers, product teams, and stakeholders Communicate effectively with both technical and non-technical audiences Contribute to team ceremonies, planning, and continuous improvement
Person Specification
We are looking for someone who:
Is comfortable working in a live operational environment Can balance support work with structured delivery tasks Has strong attention to detail, particularly in documentation and access control Is proactive and willing to learn complex systems over time Works collaboratively across teams and builds positive relationships Can communicate clearly and effectively with a range of stakeholders
Essential Criteria
Operational & Ways of Working Experience supporting live services or operational environments Understanding of Agile and/or ITIL-based ways of working
Communication & Collaboration Strong communication skills (written and verbal) Ability to create clear and structured documentation Experience working with stakeholders or supporting users
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