First Point Group
Infrastructure Operations Lead
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Infrastructure Operations Lead
Infrastructure Operations Lead - High-Performance Computing
Location: West Sussex (on-site)
About the Role
Our client operates one of the largest privately held supercomputing environments in Europe, supporting complex workloads across energy, earth sciences, and digital infrastructure. This leadership-focused role involves guiding a team that maintains a large-scale Linux estate, spanning virtualisation and application-level support.
The business seeks to modernise the team’s operations, shifting from reactive ticket-based support to structured service management, automation, and adopting modern operational practices.
Key Responsibilities
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Team Leadership:
- Lead a team of infrastructure and platform engineers, setting direction, managing workloads, and fostering an environment where employees thrive.
- Own service delivery across Linux and virtualisation platforms, ensuring high operational standards without micromanagement.
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EScalation & Cross-Functional Collaboration:
- Serve as the senior point of contact for the wider data centre operation when unavailable, requiring broad expertise in networking, hardware lifecycle, project delivery, and facilities.
- Bridge technical teams and internal stakeholders, translating business needs into practical technical outcomes.
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Process Improvement:
- Drive the transition from legacy practices to structured, automated, repeatable operational workflows.
- Engage with ITIL-aligned service management methodologies.
- Implement Agile/DevOps principles to optimise team efficiency.
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Problem Resolution:
- Manage escalations: resolve complex issues collaboratively or ensure the right teams are mobilised.
Requirements
Core Skills & Experience
- Leadership Focus: This is an authentic people leader role—not a technical role with "leadership bolted on."
- At least 3 years in a hands-on leadership role managing technical staff (line management, objective setting, performance coaching).
- Linux Expertise: Strong foundations in large-scale Linux systems; need to be a credible technical mentor to the team.
- IT Operations Tools:
- Proficiency with configuration management (e.g., Ansible, Puppet) and monitoring tools.
- Familiarity with ITIL-aligned practices; Foundation-certification preferred.
- Agile/DevOps Mindset:
- Experience with or enthusiasm for Agile practices and DevOps ways of working—business actively transitioning in this direction.
- Communication Skills:
- Confidently present technical topics to non-technical stakeholders and advocate for the team.
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Highly Desired
- Cloud/Container Expertise: Familiarity with container orchestration (e.g., Kubernetes) or cloud infrastructure models.
- Scripting: Ability in Python, Bash, or similar languages for automation.
- Hardware Knowledge: Practical experience working with servers, storage (including GPUs) in a data centre environment.
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