Infrastructure Specialist (Voice Services)

End Date Tuesday 30 June 2026 Salary Range £48,987 - £54,430 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Infrastructure Specialist (Voice Services) SALARY: £48,987 - £54,430 LOCATION(S): Edinburgh, Leeds & Manchester HOURS: Full Time - 35 Hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Why Lloyds Banking Group We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What you’ll need Enterprise Voice Platform Expertise Hands‑on experience supporting a 24/7 large‑scale enterprise , with exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys. Service Stability, Controls & Engineering Support ability to support engineering activities by identifying risks, following established controls, and balancing service stability with ongoing transformation. Observability & Management Tooling Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae. Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, Power BI Automation & Infrastructure as Code working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker. Communication & Collaboration strong communication and collaboration skills, enabling effective engagement across technical and business teams. Production Health & Technical Debt Management ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture. Proactive Technical Problem‑Solving a proactive approach to resolving technical issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.