Millennium
Infrastructure Technology Relationship Manager
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Infrastructure Technology Relationship Manager
Infrastructure Technology Relationship Manager (IRM) – London, Europe, Miami & NYC
Responsible for effective customer communication, coordination, and demand prioritisation, IRMs bridge the gap between Portfolio Managers, development teams, project/operations managers, and Infrastructure Technology to ensure strategic customer needs are met swiftly and efficiently.
This collaborative role focuses on onboarding new Portfolio Managers and supporting existing clients globally, driving the provision of on-premises and cloud-based solutions aligned with bespoke investment strategies.
IRMs work closely with cross-team partners to deploy emerging tech—documenting requirements, aligning deployments, and ensuring technical Latin and priorities are rigorously executed.
Key Responsibilities
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Demand Management & Prioritisation
- Gather, analyse, and document technical requirements per investor/business needs.
- Translate requirements into serviceable solutions, recommending the most suitable components for deployment.
- Engage with Portfolio Managers and functional stakeholders to clarify priorities and digital transformation goals.
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Technical Guidance & Implementation
- Provide best-practice recommendations on SDLC processes, frameworks, and organisational design patterns (technical architecture, service delivery, etc.).
- Act as the single point of contact for component deployment across multi-disciplinary teams (servers, networking, cloud migration, etc.).
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- Delivery Coordination & Reporting
- Maintain prioritised workbooks for customer service teams, synchronising with IaC/DevOps toolchains.
- Monitor deployment status vs. projected timelines, identifying risks that derail progress.
- Drive initiatives to modernise legacy infrastructure, assessing gaps and opportunities for automation/AI integration.
Qualifications & Skills Required
Industry Experience & Mindset
✅ 4+ years delivering infrastructure projects/services within financial services (asset managers, investment banks preferred). ✅ Proven ability to lead/execute multiple concurrent deliveries, balancing urgent/fixed-priority tasks under compressed deadlines. ✅ Self-motivated ownership ethos—"drivable aggressiveness," with.", literacy to hold cross-functional teams accountable. ✅ Strong digital empathy for both business stakeholders and technical teams, with aptitude for hands-on troubleshooting.
Technical Proficiency
- Hands-on experience with Linux/Windows system administration and troubleshooting (e.g., LUNAR, VMware, security protocols).
- Cloud-first mindset:
- Working knowledge of AWS, GCP, Microsoft Azure, along with Office 365 services.
- Familiarity with AI/ML tools (e.g., Generative AI, low-code platforms) to streamline operational workflows.
- DevOps/Lifecycle Support:
- Understanding of SDLC principles and container platforms (Kubernetes, Terraform, CI/CD pipelines).
- Assess maturity by supporting infrastructure-as-code deployments and standardised automation layers.
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Soft Skills & Collaboration
- Exceptional written/oral communication: Translate tech jargon for non-technical audiences (i.e., Portfolio Managers).
- Expert meeting facilitation: Ability to synthesise and escalate pressing issues clearly during stakeholder discussions.
- Customer-obsessions obsessed with detail—aligning technical choices to exact portfolio strategy requirements.
- Global collaboration: Comfortable in fast-moving, high-pressure environments (travel to EMEA + US sites to liaise in person).
"A successful candidate brings integrity, adaptability and the grit to ‘get things done’—even when constraints are self-imposed!"
-- Reality: You’ll also handle some occasional travel to Millennium offices across Europe (including London), and oh yes—New York/MIA. But don’t worry: Think of it as #NicePerk du jour!**
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