Barclays
Innovation Operations & Delivery
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Job Description
Purpose of the Role
To collaborate, nurture, and drive group innovation with internal and external stakeholders to ensure the bank stays at the forefront of innovation and adapts to the rapidly changing landscape in financial services and increasing customer expectations.
Accountabilities
- Collaboration with a range of stakeholders to develop a portfolio of open innovation and strategic initiatives through experimentation, co-creation, access to innovative technology capabilities, products, and services, and a global innovation ecosystem.
- Development and delivery of frameworks, ideation, training, and tools to build a culture of innovation and knowledge sharing to enable new and creative ideas/solutions that deliver on the bank’s strategy.
- Provision of a global platform and curated ecosystem of partners to inform strategy, drive connectivity, and new insights.
- Development of the strategic capabilities and programs for the bank to deliver on its strategy, supporting the exploration, evaluation, and execution of innovation and investment opportunities.
- Management and coordination between external stakeholders/partners and the bank to successfully deliver joint projects and initiatives.
- Deliver thought leadership and insights to inform strategic decision-making and organizational readiness, in conjunction with regular research, identifying emerging technologies and trends.
- Development and management of key metrics including key partnerships, innovation initiatives, and impact through regular assessments to calculate the return on investment and identify any potential risks and issues.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise.
- Thorough understanding of the underlying principles and concepts within the area of expertise.
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are:
- L – Listen and be authentic
- E – Energise and inspire
- A – Align across the enterprise
- D – Develop others.
- OR for an individual contributor, they develop technical expertise in the work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for the end results of a team’s operational processing and activities.
- Escalate breaches of policies/procedure appropriately.
- Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
- Advise and influence decision-making within the own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.
- Maintain and continually build an understanding of how the own sub-function integrates with the function, alongside knowledge of the organization’s products, services, and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function.
- Make evaluative judgments based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex/sensitive information.
- Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization.
- All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right.
- They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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Join us at Barclays
As part of Innovation Operations & Delivery, you'll support key strategic initiatives—from Proof of Concept delivery to governance of our innovation sandbox. You'll help keep multiple PoCs and BAU processes running smoothly, ensuring efficient, compliant, and high-impact innovation across the organization.
To be successful as an Innovation Operations & Delivery, you should have experience with:
- Innovation Delivery, Governance & PoC Oversight
- Ability to manage end-to-end innovation pipeline deliverables — including Proof of Concepts — while enforcing governance standards and providing strong operational oversight across multiple concurrent initiatives to ensure timely, compliant, and high-quality delivery.
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Technical Understanding
- Demonstrates strong technical fluency across emerging technologies—including AI—and a practical understanding of operating within public cloud environments (AWS, Azure, GCP).
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Governance & Reporting
- Solid grasp of Barclays control framework including data management, legal, and compliance controls, enabling the production of clear, accurate, and governance-aligned operational reporting.
Some other highly valued skills may include:
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BAU and Multi-Project Coordination
- Experienced in managing BAU operations alongside concurrent innovation initiatives, using tools such as JIRA to maintain structured delivery, clear prioritization, and governance alignment.
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Stakeholder Collaboration & Communication
- Able to work effectively across cross-functional teams, providing clear, concise updates, and maintaining strong visibility of progress, risks, and decision points across the innovation portfolio.
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Analytical Thinking, Problem-Solving & Tech Literacy
- Skilled at identifying operational issues, improving processes, and supporting agile decision-making in a fast-paced innovation environment.
- Demonstrates a strong, proactive interest in the AI and broader emerging-technology ecosystem, with a hands-on approach to exploring new tools, capabilities, and practical applications.
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.
This role is based in Glasgow.
Our Work Experience
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
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