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What will your job look like?
Do you have a knack for building strong relationships, solving challenges on the fly and a passion for customer satisfaction? At Vandapower, we are a fast-growing global leader in industrial battery components, with locations in BE, the UK and the US. As an Inside Sales Representative, you’ll be at the heart of our customer success, working with a multicultural team to bring innovative solutions to our customers.
Your responsibilities include:
Customer communication: Serve as the first point of contact for customers, handling inquiries, complaints and maintaining relationships through calls and visits
Order management and follow-up: Process orders, ensure timely delivery, proactively follow up on delayed or missing orders and provide regular updates to customers on order status
Issue resolution: Address customer complaints, organize returns and shipments, and manage credit notes, acting as the ‘voice of the customer’ within the organization
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Data management: Maintain accurate and up-to-date customer information in the CRM system, including creating new customer profiles and tracking account statuses
Collaboration with the sales team: Work closely with the Customer Business Developers, participate in customer meetings and identify opportunities for cross-selling or additional sales support
Product knowledge and quotation management: Develop a deep understanding of products, handle quotations, follow up on quotes and ensure all quotes are generated through the system
What is in it for you?
A fast-growing, international company, multicultural environment
Growth opportunities & personal development
On-the-job training and numerous opportunities
Close follow-up and mutual feedback
Amazing colleagues
Are you the right person?
You have a strong talent for building successful relations and finding creative solutions. You are fluent in English, other languages are a plus. You preferably have a first experience as Inside Sales Representative. You have remarkable administrative skills.
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You can be calm in stressful situations and have excellent negotiation skills. As an Inside Sales Representative you are accurate, precise and have outstanding communication skills. Like being a busy bee? Great, because you are a real multitasker.
You will build a close working relationship with all involved team members in all the different departments (in Belgium and worldwide). You have a high level of professionalism and flawless integrity.
Our core values: Straight Talk, Respect, Reliability, Drive to Excellence shape our culture. If they resonate with you, we want to hear from you!
Not able to match all the boxes but feeling confident about being the right person in the right place? Great! Feel free to reach out. In a first talk we’ll check if there is a “click”, as this is very important to us.
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