Damia Group
Inside Sales Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Inside Account Manager – Newcastle-upon-Tyne - £35-40,000 per annum base (dependent on experience) + commission – permanent role
We are recruiting an Inside Account Manager to join a B2B Software company based in Newcastle. This position plays a pivotal role in supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts.
Key responsibilities:
- Delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through to ongoing account management, customer care, renewals, and identifying opportunities for account growth.
- Acting as the primary day-to-day contact for assigned customers, developing strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximize the value of the company's products and services.
- Conducting regular customer care calls to maintain engagement, gather feedback, monitor customer satisfaction, identify support requirements, and strengthen relationships.
- Overseeing the efficient administration of relevant Revenue Team activities, maintaining accurate customer records, processing quotations and orders, managing contracts and software licensing, coordinating subscriptions and renewals, and ensuring all documentation is completed accurately and in line with company procedures.
- Working collaboratively with the Head of Revenue, the Revenue Team, Accounts Payable, and other internal departments, serving as a trusted point of contact for customer enquiries relating to products, services, licensing, subscriptions, billing, and account administration.
- Ensuring customer enquiries are resolved promptly, issues are escalated where appropriate, and communication remains clear, professional, and customer-focused.
- Contributing directly to the achievement of the company's commercial objectives by supporting the Revenue pipeline, supporting successful customer onboarding, driving customer retention, managing renewals, identifying opportunities for upselling and cross-selling, and maintaining high levels of customer satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key skills and experience:
- Previous experience in an Account Coordination, Customer Success, Customer Service, or Account Management role.
- Experience managing customer relationships and delivering excellent customer service in a business-to-business (B2B) environment.
- Proven experience coordinating customer accounts, renewals, subscriptions, contracts, or software licensing.
- Experience using CRM systems to manage customer records, opportunities, and Revenue activity.
- Experience providing administrative support to a Revenue or commercial team.
- Confident handling customer enquiries and resolving issues in a professional and timely manner.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Damia Group Limited acts as an employment agency for permanent recruitment and the supply of temporary workers. By applying for this permanent job, you accept our Data Protection Policy which can be found on our website.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
The advertised salary range is dependent on experience and the required qualifications.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills