ADI Global Distribution
Inside Sales Associate
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Inside Sales Associate
About the Role
ADI Global Distribution now has the opportunity for an Inside Sales Associate to join the ADI team at our Birmingham Store. This role operates Monday-to-Friday (8:00 am – 5:00 pm) and offers excellent, long-term career opportunities within the electronic security industry.
As an Inside Sales Associate, you will:
- Provide excellent customer service
- Handle sales inquiries
- Process orders
- Support the team to generate sales and meet targets
JOB DUTIES
- Support the Store Manager and team in achieving sales and profit targets through:
- Effective account management
- Customer engagement
- Deliver exceptional customer experiences by building and maintaining strong relationships with:
- B2B reseller accounts
- Strategic vendors
- Supply partners
- Manage a portfolio of reseller accounts, including:
- Actively tracking pipelines
- Closing deals
- Achieving monthly, quarterly, and annual KPIs
- Assist in executing store business plans and marketing strategies to drive revenue
- Professionally handle customer enquiries and complaints, escalating when necessary
- Ensure timely and accurate product delivery across the region
- Lead by example by:
- Promoting positive behaviours
- Ensuring compliance with audit and operational standards
- Maintain accurate CRM data for visibility on business progress and customer relationships
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YOU MUST HAVE
- Prior sales or customer service experience (preferably in a trades/wholesale environment, but retail experience will also be considered)
- Ability to multi-task while selling over the phone and face-to-face
- Excellent communication skills
- Strong interpersonal and relationship-building skills
- Comfortability working independently and as part of a team
- Confidence in communicating with customers by phone to:
- Offer advice
- Identify upselling opportunities
WE VALUE (ADVANTAGEOUS BUT NOT REQUIRED)
- Experience in wholesale distribution or trade counter environments
- Comfort independently and collaboratively on team tasks
- Problem-solving mindset with:
- Ability to manage client and executive relationships
- Quick learning and product knowledge application
- Experience using CRM systems
- A driving license (preferred but not essential)
COMPENSATION & BENEFITS
- Stable permanent role (Monday to Friday)
- Competitive salary + quarterly bonus scheme
- Great work environment
- Genuine progression opportunities
- Work for a forward-thinking global brand
About Us
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Your very own career expert that helps elevate your application to the next level.
Resideo Technologies is preparing to spin off ADI Global Distribution into a separate, independently traded company. Once complete, both entities will continue operating separately to better serve their markets. The spin-off is targeted for the second half of 2026, subject to completion criteria.
Resideo (a $6.76 billion global company) designs and distributes smart technology solutions (security, HVAC, fire, energy, and smart living) for homeowners and businesses. Their brands, including Honeywell Home, First Alert, and Resideo, serve over 12.8 million customers in 150+ million residential and commercial spaces. ADI | Snap One supplies 500,000+ products via a global distribution network with over 14,000 employees.
Resideo values diversity and inclusion, equal opportunity, and complements with applicable equal employment practices across all operating regions.
This inside sales role at ADI offers growth within a dynamic industry—apply now via Resideo’s careers page.
JOB INFO
- Location: Unit 79-80 Gravelly Industry Park, Tyburn Rd., Birmingham, B24 8TL, GB (On-site)
- Salary Range: Based on responsibilities, qualifications, and location (Inclusive compensation policy)
- Incentive Eligible: SIP (Salary Increments Plan)_available
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