Inside Sales Executive

Key Responsibilities: Customer Engagement & Growth · Proactively contact existing and prospective customers via telephone to generate new business opportunities · Manage and grow a portfolio of named accounts · Build rapport quickly with customers to understand their requirements and identify sales opportunities · Identify and pursue new business opportunities through prospecting activities Lead Generation & Pipeline Development · Conduct outbound calling campaigns to generate new enquiries and opportunities · Follow up marketing leads and inbound enquiries in a timely manner · Promptly follow up all quotes with the customer, handling objections confidently to close the deal. · Maintain a consistent pipeline of opportunities to support team revenue targets · Identify opportunities to upsell and cross-sell services Internal Collaboration · Collaborate with technical, operational, and commercial teams to align resources and capabilities with customer needs. · Manage customer issues should they occur; working with operations, technical and quality teams to provide timely resolution · Contribute to a positive, high-performance team culture within the sales office Performance & Reporting · Achieve daily, weekly, and monthly KPIs including revenue, opportunities won, opportunities created, meetings and calls · Accurately record all customer interactions, opportunities, and activities within CRM · Maintain high levels of organisation and activity to manage multiple live opportunities · Participate in team meetings, training, and sales performance reviews Required Skills: · Highly proactive; continually seeks out new opportunities for growth rather than waiting for leads to come to them · Self-motivated with a strong desire to succeed in a target-driven sales environment · Confident and professional telephone manner with excellent communication skills · Resilient and tenacious; able to handle rejection and remain motivated · Strong listening skills with the ability to identify customer needs and respond effectively · Results-driven mindset with a focus on achieving and exceeding KPIs · Well-organised with the ability to manage multiple tasks and priorities · Team player who contributes positively to team performance and culture Desired Experience: · Previous experience in a sales, telesales, or customer service role · Experience working in a high-volume outbound calling environment · Familiarity with CRM systems and sales processes · Exposure to the infrastructure, construction, or technical services sector (desirable but not essential)