FoodChain ID
Inside Sales Executive
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Job Purpose
You’ll be responsible for converting qualified opportunities into new business across the UK and Ireland, focusing on FoodChain ID’s food safety certification and related services.
This role is centred on managing and closing warm, qualified leads generated by marketing, and BDRs as well as sourcing new clients. You’ll guide prospective clients through the full sales journey, with a particular focus on BRCGS schemes, training services, and supporting and advising businesses on the best fit certification pathways to meet their objectives (e.g. SALSA → START! → BRCGS Food Safety).
Working closely with Marketing, Client Services, and the UK General Manager, you’ll help deliver a responsive, professional, and seamless customer experience from first enquiry through to handover.
Key Responsibilities
- Source, qualify, and onboard new client logos for the Food Certification business across the UK and Ireland.
- Convert inbound and qualified leads into new business revenue, managing the full sales cycle from initial enquiry through to close.
- Respond quickly to opportunities, run effective discovery conversations, and assess customer needs, fit, and route to conversion.
- Prepare and manage proposals, quotations, and commercial follow-up for certification, training, and related services.
- Collaborate with operational and technical teams to ensure accurate scoping, audit duration calculation, pricing, and a smooth transition to service delivery.
- Maintain strong pipeline discipline, including CRM accuracy, follow-up cadence, forecasting, and contribution to marketing-driven activity.
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Experience
What You’ll Bring
- Experience working in a sales environment.
- Experience handling inbound or marketing-generated leads.
- Proven experience of lead sourcing, pipeline building, and onboarding new client work, through cold outreach, networking, and campaigns.
- Proven track record of working to sales targets and KPIs.
- Ideally, experience selling professional services (e.g. certification, training, testing, or inspection).
Skills
- Strong communication and relationship-building skills.
- Confident in running discovery calls and handling objections.
- Well organized, with the ability to manage multiple opportunities at once.
- Commercially aware, with a focus on conversion and customer outcomes.
- Comfortable using CRM systems and standard business tools.
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Desirable
- Knowledge of food safety, certification standards, or supply chains.
- Experience identifying upsell or cross-sell opportunities.
- Experience presenting to clients.
How You’ll Work
This is primarily an inside sales role focused on converting existing pipeline as well as sourcing new logos. You’ll work closely with Marketing and BDR teams for lead generation.
Success Measures
- New business revenue against target.
- Conversion rates across the sales funnel.
- Speed and quality of response to new opportunities.
- Pipeline accuracy and follow-up discipline.
Working Hours
Standard business hours with some flexibility. Occasional evening work may be required, along with limited travel for meetings or events. Hybrid working from our Lichfield site.
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