UBT
Inside Sales Manager
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Internal Sales Manager
Lead. Inspire. Grow. Join a Market-Leading Business.
Location: Doncaster
Salary: £50,000 - £60,000 per annum (depending on experience) + Benefits
About the Opportunity
We're exclusively partnering with a well-established, family-owned business that is a recognised leader within the industrial coatings, paint finishing and surface preparation sector.
With over 50 years of success, our client has built an enviable reputation for delivering specialist products, technical expertise and complete solutions to customers across the UK and Ireland. Continued investment and sustained growth mean they are now looking to appoint an experienced Internal Sales Manager to lead their internal sales and customer service function.
This is a fantastic opportunity to join a financially secure, people-focused business where you'll have genuine influence, lead a talented team and play a key role in shaping the next phase of the company's growth.
The Opportunity
Reporting to the senior leadership team, you'll take ownership of the Internal Sales and Customer Service function, leading a high-performing team while driving sales growth, delivering exceptional customer service and continually improving operational performance.
You'll work closely with colleagues across the business to maximise commercial opportunities, develop your team and ensure customers continue to receive the outstanding service that has become synonymous with the business.
This is a hands-on leadership role that would suit an ambitious sales manager who enjoys coaching people, building strong customer relationships and making a real commercial impact.
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Key Responsibilities
Leadership & Team Development
- Lead, mentor and develop a high-performing Internal Sales and Customer Service team.
- Foster a positive, accountable and customer-focused culture.
- Conduct regular coaching sessions, performance reviews and development planning.
- Lead by example, promoting professionalism, integrity and collaboration.
Sales & Commercial Growth
- Drive internal sales growth through proactive customer engagement.
- Develop and strengthen relationships with existing customers while identifying opportunities to grow accounts.
- Monitor sales performance, analyse trends and implement strategies to maximise results.
- Work closely with the external sales team to maximise business opportunities.
Customer Excellence
- Ensure every customer receives an exceptional level of service.
- Resolve customer enquiries and issues efficiently and professionally.
- Champion service excellence across every customer interaction.
- Build long-term customer partnerships based on trust and reliability.
Operational Excellence
- Oversee the day-to-day running of the internal sales operation.
- Ensure CRM systems and customer records remain accurate and up to date.
- Produce meaningful sales and performance reports.
- Identify opportunities to improve processes and increase operational efficiency.
Requirements
You'll be an experienced Internal Sales leader with a passion for developing people and delivering exceptional customer experiences.
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You'll ideally have:
- A minimum of 5 years' experience within an Internal Sales environment.
- At least 5 years' experience leading and developing successful teams.
- A proven track record of driving sales performance and business growth.
- Excellent communication, negotiation and relationship-building skills.
- Strong commercial awareness and a customer-first mindset.
- Experience using CRM/ERP systems together with Microsoft Office.
- The ability to prioritise and thrive within a fast-paced environment.
Desirable Experience
- Experience working within an SME or family-owned business.
- A continuous improvement mindset.
- A hands-on approach with the flexibility to support the wider team when required.
Benefits
- £50,000 - £60,000 per annum, depending on experience.
- A senior leadership opportunity within a successful and growing business.
- The chance to influence strategy and make a genuine impact.
- A collaborative, supportive and people-focused culture.
- Long-term career progression within a financially stable organisation.
- The opportunity to work with an established customer base and an experienced leadership team.
Ready for Your Next Challenge?
If you're an experienced Internal Sales Manager looking for a leadership opportunity where you can make a genuine difference, we'd love to hear from you.
Apply today for a confidential conversation and discover how this exciting opportunity could be the next step in your career.
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