Copeland
Inside Sales Representative, UK & Nordic countries
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About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. By protecting temperature-sensitive goods throughout the cold chain, and bringing comfort to people worldwide, we innovate to build a better future.
Best-in-class engineering, design, and manufacturing—coupled with category-leading brands in compression, controls, software, and monitoring solutions—deliver next-generation climate technology tailored for the needs of tomorrow.
• For every journey—whether a career pivot, professional growth, undergraduate exploration, or early-career steppingstone—that provides innovation, challenges, and impact, we have opportunities waiting. Join our team and begin yours today.
Role Overview
We are seeking a dynamic and customer-focused Inside Sales Representative to cultivate and expand a diverse portfolio of HVAC-R OEM customers across the UK & Nordics.
This high-impact, relationship-driven role is perfect for a broad-portfolio sales professional who excels at upselling, cross-selling, and proactive account management, while delivering revenue through strategic customer engagement in a digital, remote-first environment.
You will serve as the primary commercial liaison for your assigned clients, promoting Copeland’s world-leading compressors, electronic controls, and system solutions by ensuring seamless interactions, driving growth opportunities, and coordinating technical support when needed.
Key Responsibilities
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Customer Relationship Management
- Build and sustain trusted relationships with HVAC-R OEMs via remote channels (video, phone, email).
- Manage and engage a high-value, diverse portfolio of accounts, maintaining consistent follow-ups, and assessing account health.
- Conduct regular check-ins to understand evolving market needs and anticipate opportunities for upsell/cross-sale.
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Revenue & Pipeline Growth
- Lead upsell and cross-sell initiatives across Copeland’s product and solution portfolio to maximise revenue potential.
- Negotiate pricing discussions and contracts while adhering to defined guidelines.
- Own and maintain a healthy sales pipeline in CRM, ensuring all interactions are accurately documented.
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Customer Advocacy & Technical Engagement
- Be the primary point of contact for all assigned B2B customers (technical leads, procurement teams).
- Identify and expand connections with "hidden champions" at customer organisations.
- Stay abreast of HVAC-R market trends, competitor movements, and customer challenges.
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- Cross-Functional Coordination
- Escalate technical needs or escalations to internal teams, ensuring seamless account support.
- Align with engineering, supply chain, and business development teams to deliver consistent value to customers.
Requirements
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Experience
- Minimum 2 years in sales, account management, or technical sales (preferably in HVAC-R, refrigeration, or climate technology).
- Tangible experience in remote/digital sales engagement, including virtual negotiations and CRM utilisation.
- Proven track record with account prioritisation, follow-ups, and pipeline management.
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Technical Aptitude
- Solid industry knowledge of HVAC-R, compressors, or electronics (operators mayo executives).
- Technical curiosity to explain product value and technology benefits clearly to customers.
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Soft Skills & Mindset
- Customer-centric approach with exceptional remote communication and negotiation skills.
- Proactive, solution-oriented attitude to identify unmet needs.
- Resilience to meet sales targets and quotas while maintaining composure in fast-paced settings.
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Professional Requirements
- Fluent in English required (additional languages, especially Scandinavian or Eastern European languages, are a significant plus).
- Familiarity with CRM tools (e.g., Dynamics 365, Salesforce) or others selected internally.
Your Key Competencies
• Technical Storytelling: Ability to transcend jargon and explain the real-world benefits of HVACR technologies to technical and non-technical stakeholders. • Anatomy of a Win: Precision in follow-ups, deal progression, and opportunity management—clients and managers will depend on you to execute meticulously. • Integrity Under Pressure: Data-driven, committed to setting realistic goals and surpassing expectations in both macro and micro-form. • Internal Collaboration: Willingness to partner with markevtsing, R&D, and operational teams, acting as a bridge between customer ambitions and delivery capabilities.
Why Join Us?
A Global Impact & a Thriving Culture
• Gain a seat at the forefront of the energy transition, driving electrification and decarbonisation in a market that’s boldly evolving. • Join a cutting-edge portfolio of solutions—including Residential & Commercial HVAC, Cold Chain Transport, and IoT-backed controls—reimagining comfort, efficiency, and sustainability worldwide.
• Partner with a flat-hierarchy, growth-minded international team, where agility and collaboration lead to measurable success across geographies.
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Our Commitment to Employees
We operate with a singular foundational truth: Sustainability is Global Ambition. Every product we develop, every performance improvement we deliver, and every solution we implement propels society—past ecosystems, present economies, and future generations—towards a net-zero future.
Our collective pride lies in standing together as risk-takers and innovators:
- Solar power-driven factories on the horizon. Mindsets shaped to innovate, rethink, and rediscover what’s possible in HVAC-R.
- Investment in you begins at onboarding and scales to mentorship, leadership development, and open cultures of learning, belonging, and psychological safety.
We provide flexible well-being plans: • Customisable parental leave options to support your family phase. • Generous vacation and according holiday provisions to encourage work-life harmony until it beomes indistinguishable.
We invite all candidates into our orbit: Like you, we harbour a mission beyond the balance sheet: to reconcile “habitable” with “sustainability.”
Diversity & Belonging: Our People First
When our leaders communicate—every meeting, every communication line open:
“The world’s problems could solve better when our beliefs are fully voiced and spaces feel like home.”
We foster inclusion and belonging, ensuring diversity of perspective becomes as fundamental as efficiency for our teams. Our ERGs (Emple to automatic employ Resource Groups) must champion, with transparent communication, actionable feedback, and innovation that celebrates us as we are.
Equal Opportunity Employer
Copeland adheres to equal employment principles and Affirmative Action. Appointments are made free of bias concerning background traits such as:
- Any protected characteristic (EREG). This embodies gender, race, colour, religion, marital status, sexual orientation, gender identity/expression, national origin, age (beyond 16+), citizenship, veteran status, non-discrimination, and any disability status.
Our organization remains devoted to fostering a workplace where the humanity of every employee thrives without anxieties about discrimination or inappropriate conduct.
Work Authorization
Compensation or sponsorship will not be sponsored to employees in support of this role.
You must be legally eligible to work in the country of application without restrictions.
Kindly note: No inbound calls or third-party agency outreach will be accepted. Thank you for your understanding.
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