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Insights Enablement Lead
Insights Enablement Lead
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby is looking for a permanent Insights Enablement Lead to join the team in our Hammersmith office (hybrid role).
About the Role
The Insights Enablement Lead will play a critical role within our Strategic Insights function. Responsible for transforming insights projects from bespoke outputs to scalable, high-quality solutions, you’ll drive consistent, customer-first value across clients and teams.
Key Accountabilities
- Design and implement frameworks that convert bespoke insight projects into repeatable, scalable solutions, ensuring consistent delivery across teams and clients
- Assess and evolve key project types, ensuring a balance between value to dunnhumby and effort required to enable efficient and commercially impactful delivery
- Identify and embed AI, automation, and workflow improvements, collaborating closely with analytics and research teams to accelerate delivery
- Define and uphold standards for best-in-class outputs, creating reusable templates for insight-led, visually strong, and client-ready work
- Act as a trusted partner for complex, high-priority projects, ensuring quality, consistency, and clarity in ambiguous environments
- Establish a shared view of delivery standards, progress, and expectations, reducing duplication and enabling teams to move faster
- Develop and maintain a repository of scalable solutions, templates, and case studies, demonstrating value creation for wider adoption
- Collaborate with stakeholders across Strategic Insights, Analytics, and wider teams to continuously enhance project delivery at scale
- Champion new ways of working, including the adoption of AI and emerging technologies for efficiency and impact
- Ensure consistent, high-quality delivery, reinforcing Strategic Insights’ reputation for excellence and scalability
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Requirements
- Bachelor’s degree or equivalent in any subject
- Experience in project delivery, operations, or enablement, ideally in insight, analytics, or consulting environments
- Proven track record in building and scaling processes across multiple stakeholders and teams
- Experience working with data, research, or technical teams to deliver practical, scalable solutions
- Strong interest in AI, automation, and evolving ways of working
- Ability to bring structure, clarity, and momentum in fast-paced, ambiguous environments
- Strong collaboration and stakeholder management skills
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What You Can Expect From Us
At dunnhumby, we aim to exceed expectations—comprehensive rewards, flexible working options, and thoughtful perks, including:
- Flexible working hours
- Your birthday off
- Investment in cutting-edge technology
- A culture that balances global ambition with a nimble, small-business feel
- Diverse and inclusive networks, such as dh Gender Equality, dh Proud, dh Family, and dh One
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