Orbital Net
Installation Field Engineer
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Location: South West England, Field-based (UK-wide travel, primarily leisure parks)
Role Purpose
To deliver high-quality, customer-facing installations of broadband and Wi-Fi services to end users within VFAST-enabled holiday and leisure parks. The role focuses on connectivity, in-unit installations, fault resolution, and ensuring an excellent end-user experience aligned with SLA and brand expectations.
Aligned with our Company Values:
- Pace ensures we meet demand and scale delivery across parks
- Excellence ensures we do it right first time and protect margin and reputation
- Together ensures the field operation integrates effectively with the wider business
Key Responsibilities
End User Installations
- Install broadband services into park homes, lodges, and static caravans using a mix of:
- Wireless (PtMP / WiMAX / LTE/5G CPE)
- FTTP / Ethernet where available
- Mount and align external CPE (where required) ensuring optimal signal performance
- Run internal cabling (CAT5e/CAT6/Fibre) in a neat and compliant manner
- Install and configure routers, access points, and associated equipment
- Activate services and complete provisioning checks
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Customer Experience
- Act as the face of the business on-site, delivering a professional and friendly service
- Clearly explain functionality, router setup, and basic troubleshooting to end users
- Manage customer expectations during installs
- Ensure customer sign-off and satisfaction before leaving site
Fault Finding & Support
- Diagnose and resolve connectivity issues across:
- RF links (signal strength, interference, alignment)
- LAN/Wi-Fi environments
- CPE and router configuration
- Escalate complex faults to Service Desk or engineering teams with clear diagnostics
- Perform maintenance visits and service restorations within SLA targets
Health & Safety & Compliance
- Adhere to all H&S requirements including:
- Working at height (ladders, external mounting)
- Electrical safety
- Safe cable routing and fixing
- Ensure all installations meet company and regulatory standards
- Maintain tools, PPE, and company vehicle in safe working order
Documentation & Reporting
- Complete installation records, photos, and test results via job management systems
- Accurately record materials used and time on site
- Provide feedback on recurring issues, installation challenges, or product improvements
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Key Skills & Experience
Essential
- Understanding of telecoms or ISP field installations (wireless or fixed line)
- Understanding of:
- IP networking fundamentals
- Wireless technologies
- Practical installation skills (drilling, mounting, cabling)
- Customer-facing experience with good communication skills
- Full UK driving licence
Desirable
- Experience with WiMAX / outdoor wireless deployments
- Experience in holiday park or MDUs (multi-dwelling units)
- Basic understanding of RF troubleshooting tools
- Certifications (e.g. ECS, Working at Height, IPAF – beneficial but not essential)
Key Behaviours
- Customer-first mindset with strong interpersonal skills
- Practical, problem-solving approach in varied environments
- Ability to work independently and manage workload effectively
- Flexible and responsive to changing schedules and priorities
- High attention to quality and installation standards
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