Acorn Stairlifts UK
Installations Team Supervisor (Office Based)
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Installations Team Supervisor (Office Based)
Installations Team Supervisor – Full Time (Permanent) at Acorn Stairlifts (West Yorkshire)
About the Role
We are seeking an experienced Installations Team Supervisor to join our UK Installation Department, based at our Headquarters in Steeton (West Yorkshire, UK). The role will involve effectively supervising the UK Installations Department to ensure high standards of service delivery and team performance.
Ideal candidate profile:
- Enthusiastic individual with proven leadership experience
- Strong track record in delivering excellent customer service
- Ability to manage teams and meet operational targets
Contract & Working Details
- Type of Contract: Full Time, Permanent
- Salary: £29,500 per annum (DOE)
- Working Hours: Monday to Friday – 40 hours
Benefits of Working at Acorn
Our supervisor role comes with a Competitive Employee Benefits Package:
- Paid Induction & Training Programme
- Investors in People Award (recognition of Best Practices in Training & Development)
- Healthcare & Pension Provisions
- Free On-Site Parking
- Excellent Transport Links (Leeds, Bradford & Skipton)
- Cycle to Work Scheme
- Company Events (Social Breaks & Team Builds)
- On-Site Canteen (Subsidised Meals)
- Discounted Gym Memberships
- Wellbeing Support Programme
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Key Responsibilities
The role requires the supervision of daily operations to drive team efficiency and customer satisfaction. Key duties include:
- Ensuring daily, weekly, and monthly tasks are completed within required deadlines
- Allocating and managing human and logistical resources to support the planning team in hitting targets
- Monitoring and improving performance of the installation office and field teams
- Identifying training needs and arranging support/development opportunities
- Clear & consistent communication with all installation coordinators, office staff, and field-based employees
- Site visits to monitor installations, repairs, and maintenance work for quality assurance
Skills & Experience
Must Have:
✔ Proven leadership & team management experience ✔ Strong organisation & planning capabilities ✔ Exceptional communication & interpersonal skills ✔ Technical/IT knowledge of industry systems ✔ Geographical awareness to optimise job allocation and logistics ✔ Ability to prioritise and thrive in fast-paced environments
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✔ Site management experience, including:
- Supervision of operational teams (construction, repair, maintenance)
- Customer complaint escalation & resolution
- Performance management, including disciplinary procedures where necessary
- Analytical & problem-solving mindset for corporate operations
Our Values
To be successful in this role, you must embody our core company principles:
Quality – Delivering excellence in every product and service Unity – Operative as one cohesive team Integrity – Responsible and transparent operations Caring – Customer-focused, community-inclusive Ambition – Pride in continuous improvement
Acorn Rewards You for Your Efforts
-
Acorn Achievers:
- Winners: £100 vouchers
- Runners-up: £50 vouchers
-
Refer a Friend:
- Up to £100 bonus if your referral succeeds!
How to Apply
Click here to submit your application before the role closes early due to high demand.
📌 All official recruitment communications will come only from our in-house Recruitment Team at Acorn Stairlifts.
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